Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Felipe Lopez Hernandez

San Francisco,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Walgreens Boots Alliance
12.2023 - Current
  • Opens and closes the store in the absence of store management, including all required systems startups
  • Required cash handling
  • Ensuring the floor and stock room are ready for the business day
  • Responsible for opening back door of store for deliveries
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
  • Models and delivers a distinctive and delightful customer experience.

Warehouse Worker

Amazon Warehouse
10.2023 - 12.2023
  • Package handler
  • Lift up to 50 lbs
  • Load boxes into trucks for shipment
  • Sort packages into delivery routes
  • Use scanners to read bar codes on products
  • Troubleshoot problems
  • Ensure product meets quality requirements.

Stocker/Cashier

Ross Dress For Less
09.2023 - 12.2023
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures
  • Maintains a high level of awareness and accuracy when handling bankable tenders
  • Ability to perform basic mathematical calculations commonly used in retail environments
  • Push, pull and lift more than 25 pounds.

Sandwich Artist

Subway
07.2023 - 10.2023
  • Exhibits a cheerful and helpful manner when dealing with guests
  • Prepares food neatly, accurately, and in a timely way
  • Cleans as directed
  • Greets guests and prepares their orders, uses Point of Sale system/cash register to record the order and computes the amount of the bill, collects payment from guests and makes change
  • Accounts for all forms of money, bread, etc
  • During the shift.

Retail associate/Phone Tech/Supervisor

Celufell
03.2019 - 05.2023
  • Give every client a great customer service
  • Sell the merchandise and provide advisory to customers
  • Clean as needed
  • Sort and stock inventory
  • Create inventory orders
  • Cash handler, receive money from customers, give change
  • Request change to the bank
  • Countability of the money in opening and closing shift
  • Open and close the store
  • Repair phones.

Education

High school diploma - Ciencias Y Letras

Colegio Bautista El Calvario
Managua, Nicaragua
11.2018

Skills

  • Food Service
  • Food Preparation
  • Food Safety
  • Cashiering
  • Cash Handling
  • Cleaning Experience
  • Food Production
  • POS
  • Packaging
  • Food handling

Certification

Food Handler Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Walgreens Boots Alliance
12.2023 - Current

Warehouse Worker

Amazon Warehouse
10.2023 - 12.2023

Stocker/Cashier

Ross Dress For Less
09.2023 - 12.2023

Sandwich Artist

Subway
07.2023 - 10.2023

Retail associate/Phone Tech/Supervisor

Celufell
03.2019 - 05.2023

High school diploma - Ciencias Y Letras

Colegio Bautista El Calvario
Felipe Lopez Hernandez