Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Felipe Macchia Yahn

Manhattan Beach,CA

Summary

Committed and reliable professional with a strong background in customer service, sales and problem-solving skills. Highly motivated, organized, and quick to adapt to new learning opportunities and environments. Known for being outgoing and friendly, I possess a strong drive for success. Beyond my professional strengths, I am passionate about travel, adventures, sustainability and the wonders of nature.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Owner and Surf Instructor

Flow Surfing
Manhattan Beach, CA
08.2023 - Current
  • Manage the surf school and teach private and group surf lessons.
  • Create content and post on social media platforms, to enhance the digital advertising and captivate new clients.
  • Make partnerships with other businesses.
  • Organize the surf lessons schedule and packages.
  • Identify new opportunities for growth, expansion, and diversification.
  • Analyze industry trends to develop competitive strategies.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintain relationships with existing clients by providing superior customer service.
  • Negotiate contracts with businesses and partners.

Social Media Coordinator

ITH Hostels
San Diego, CA
04.2023 - 08.2023
  • Created content for the social media channels, through photographing, filming, gathering others people's records and editing videos.
  • Promoted events and activities to attract guests for the hostel.
  • Created content calendars to ensure timely delivery of posts, campaigns, and promotions on social media platforms.
  • Developed and implemented a comprehensive social media strategy for the company's services.
  • Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.

Front Desk Receptionist

ITH Hostels
San Diego, CA
01.2023 - 04.2023
  • Assisted with booking scheduling for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Greeted customers warmly and made them feel welcome.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Sales Associate

Thule
São Paulo, SP
01.2020 - 02.2022
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Collected payments and provided accurate change.
  • Maintained records related to sales for store management.

Education

Bachelor of Science - Business Administration And Management

Santa Monica College
Santa Monica, CA
06-2027

Some College (No Degree) - English As A Second Language

Santa Monica College
Santa Monica, CA
01-2023

High School Diploma -

Fecap
SP, Brazil
12-2020

Skills

  • Customer service
  • Verbal and written communication
  • Problem solving
  • People management
  • Word, powerpoint and goggle drive proficient
  • Photography, videography and video editing
  • Social media and partnership strategist

Languages

English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional

Certification

  • ISA Certified Surf Instructor
  • PADI Advanced Scuba Diver

Timeline

Owner and Surf Instructor

Flow Surfing
08.2023 - Current

Social Media Coordinator

ITH Hostels
04.2023 - 08.2023

Front Desk Receptionist

ITH Hostels
01.2023 - 04.2023

Sales Associate

Thule
01.2020 - 02.2022

Bachelor of Science - Business Administration And Management

Santa Monica College

Some College (No Degree) - English As A Second Language

Santa Monica College

High School Diploma -

Fecap

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Felipe Macchia Yahn