Felipe J. Medina
Laredo,Tx
Summary
Reliable Shift Supervisor bringing 5 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
17
17
years of professional experience
Work History
Shift Supervisor/Work Ethics Liaison
CoreCivic
Laredo, Tx
01.2018 - Current
- Run everyday operations while meeting I.C.E standards
- Assisted upper management with daily operations to meet standards of service and quality.
- Assessed operations and adjusted scheduling to maximize productivity.
- Resolved customer complaints and reported issues to senior management.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Manage staff accountability using the required staff without use of excessive overtime
- Run monthly drills to prepare staff in any future incidents
- Manage the safety and security of ice detainees.
- Reinforced rules to promote superior employee performance.
Senior Resident Supervisor
South Texas Family Residential Center, CoreCivic
Dilley, TX
01.2015 - 01.2018
- Ensure everyday duties and operations are met by ice standards
- Run staff accountability
- Supervise work ethic of officers and maintain order within the facility and its employees
.
Detention Officer
CCA, Laredo Processing Center
Laredo, Tx
01.2011 - 01.2015
- Perform routine duties of a detention officer while procurring company policies and procedures
- In charge of maintaining the safety of all residents in the facility
- Working with housing units, medical, kitchen, areas within and outside the facility.
Security Officer
Laredo Medical Center
Laredo, Tx
01.2008 - 01.2011
- Perform internal and external security patrolling and surveillance
- Assist to employees and visitors within the facility (traffic control)
Education
High School Diploma -
J.W. Nixon High School
05.2005
Skills
- CPR certified
- Completed MKL 100 & 200
- Maintain accurate population count(while in charge of R/D)
- Shift Scheduling
- Verbal and Written Communication
- Problem-Solving
- Team Collaboration and Leadership
- Staff Supervision
- Safety Procedures
- Safety Awareness
Additional Information
- Certificate of Completion : Private Security Program/ Level II Training Course
- Certificate of Completion : Basic Security Officer/Level III Training Course
Timeline
Shift Supervisor/Work Ethics Liaison
CoreCivic
01.2018 - Current
Senior Resident Supervisor
South Texas Family Residential Center, CoreCivic
01.2015 - 01.2018
Detention Officer
CCA, Laredo Processing Center
01.2011 - 01.2015
Security Officer
Laredo Medical Center
01.2008 - 01.2011
High School Diploma -
J.W. Nixon High School
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