Felipe Moore
Summary
Dynamic professional blending customer service excellence with educational expertise. Experienced in management and supervisory roles, with a strong ability to lead teams, oversee operations, and ensure compliance with safety protocols. Skilled in enhancing customer interactions and implementing effective lesson plans. Multilingual communicator with a passion for travel and cultural immersion.
Overview
15
15
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
05.2024 - Current
- Administered first aid to passengers during emergencies to ensure their immediate safety
- Ensured the safety and wellbeing of passengers, providing assistance and responding to any in-flight emergencies
- Managed passenger behavior and de-escalated disruptive situations to maintain a safe cabin environment
- Conducted pre-flight and post-flight cabin checks to verify compliance with safety procedures
- Provided passengers with information regarding flight schedules, delays, and other relevant information
Customer Service Agent
United Ground Express
Syracuse, NY
09.2023 - 03.2024
- Handled customer complaints, provided timely solutions and alternatives, and followed up to ensure satisfaction.
- Assisted customers with check-in process, delivering exceptional service while adhering to United Airlines policies.
- Engaged with passengers at airport to provide assistance and enhance their travel experience.
Au Pair
Great Au Pair USA
Greenwich, CT
05.2018 - 05.2020
- Managed education and safety of host family's children, fostering a supportive learning environment.
- I developed and implemented lesson plans based on the ages and abilities of class children.
- Ensured safe indoor and outdoor areas for children, promoting a secure play and learning space.
- Daily tasks included preparing meals, snacks and refreshments while also accounting for individual dietary needs and restrictions.
- Developed lasting professional relationships with families through open communication and regular positive feedback.
English Teacher and Pedagogical Cordinator
KNN Idiomas
Presidente Prudente, Brazil
04.2017 - 05.2018
- Taught English lessons incorporating skill-building activities in speaking, writing, reading, and listening to enhance student comprehension and engagement.
- Facilitated cultural immersion programs to enrich students' global understanding and participated in professional development workshops focused on effective learning goals and classroom management.
- Supervised and coordinated academic activities while supporting teachers, fostering a collaborative educational environment.
Store Manager
LUWA LTDA
Presidente Prudente, Brazil
03.2014 - 04.2017
- Managed operations and sales for company specializing in imported beverages, ensuring smooth workflow and customer satisfaction.
- Managed product inventory and ensured timely order fulfillment for clients.
- Trained junior staff on best sales practices and effective communication techniques.
- Built relationships and enhanced customer service by providing personalized assistance to clients.
- Provided detailed product knowledge to customers, addressing inquiries effectively.
Store Supervisor
Mc Donald's
Presidente Prudente, São Paulo
11.2011 - 01.2013
- Supervised daily operations at McDonald's Dessert Center, enhancing customer satisfaction through effective team management.
- Trained and mentored team members on best practices and safety protocols, fostering a safe and efficient work environment.
- Managed inventory and stock control, streamlining ordering processes for timely supply replenishment.
- Conducted regular physical inventory checks to ensure accuracy of stock control system.
- Completed day-to-day duties accurately and efficiently.
Education
TESOL/TEFL Certificate -
World TESOL Academy
London - UK07-2023
High School -
Placidio Braga Nogueira
Presidente Prudente12-2007
Bachelor of Laws (LL.B.) - Law
Toledo Prudente Centro Universitário
Presidente Prudente04-2026
Skills
- Safety procedures
- Customer service
- Effective communication
- Team collaboration
- Adapts under pressure
- Flexibility and adaptability
- Adapts under pressure
- Conflict resolution
- Training and mentoring
References
References available upon request
Languages
- Portuguese
- Spanish
- French
- English
- Portuguese
- Spanish
- French
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
French
Elementary
Timeline
Flight Attendant
United Airlines
05.2024 - Current
Customer Service Agent
United Ground Express
09.2023 - 03.2024
Au Pair
Great Au Pair USA
05.2018 - 05.2020
English Teacher and Pedagogical Cordinator
KNN Idiomas
04.2017 - 05.2018
Store Manager
LUWA LTDA
03.2014 - 04.2017
Store Supervisor
Mc Donald's
11.2011 - 01.2013
TESOL/TEFL Certificate -
World TESOL Academy
High School -
Placidio Braga Nogueira
Bachelor of Laws (LL.B.) - Law
Toledo Prudente Centro Universitário