Felipe Padilla
ISN Software Corporation
Dallas
2
Languages
7
years of professional experience
Results-oriented Enterprise SaaS professional with 7 years of experience leading customer transformation initiatives and fostering executive stakeholder relationships for global enterprise clients. Skilled in managing complex business initiatives from strategy to execution, collaborating with cross-functional teams to enhance customer outcomes and drive operational efficiency. Engaged with executive leadership across North and Latin America to facilitate organizational change and promote enterprise-wide customer success.
Work History
Project Manager, Client Services
2 Years 7 Months- Developed and executed 80+ tailored account strategies to meet diverse client needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Synthesized customer feedback and partnered with product development teams to refine products for improved user experience.
- Developed internal project management systems and communications to facilitate successful operations.
Customer Success Specialist
4 Years 11 Months- Led enterprise customer engagements across US, Mexico, Colombia, Chile, and Guyana, helping organizations adopt SaaS solutions to improve operational efficiencies.
- Generated over 1,000,000 USD in recurring annual revenue through consultative engagement focused on business value, customer adoption and long term partnerships.
- Served as ISN’s regional representative for Latin America, managing daily operations of the Mexico City office while supporting organizational initiatives across multiple countries.
- Planned and executed over 50 executive events, workshops, conferences and industry roundtables designed to increase customer engagement, knowledge sharing, and solution adoption.
Education
BBA - Business Management
Data Science Bootcamp - Data Science
Skills
Customer Success
Customer Adoption
Enterprise SaaS
Stakeholder Management
Business Transformation
Organizational Change
Change Enablement
Process Improvement
Client Retention
Cross-Functional Leadership
Strategic Consulting
Change Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Golf
Cooking
Volunteer Work
Adventure Travel
Timeline
Project Manager, Client Services
ISN Software Corporation
01.2024 - CurrentRead More
Customer Success Specialist
ISN Software Corporation
07.2019 - 06.2024Read More
Texas Christian University, Neeley School of Business
BBA from Business Management
Read More
Springboard
Data Science Bootcamp from Data Science
Read More