Felipe Pagan
Reseda
Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Experience of 5+ years with retail and sales. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multitask. 3+ years of experience in any warehouse. Effective Material Handler displaying excellent leadership skills and an unfailing work ethic. Highly adept in all areas of warehouse operations, including shipping and receiving documentation.
Overview
8
8
years of professional experience
Work History
Retail Associate
That Fish Place, That Pet Place
02.2016 - 03.2018
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs
- Took care and sold pets, talking to customers and providing an excellent customer service I would provide as much information possible and help the customer
- Initiated friendly conversation with each customer to determine level of assistance required.
Material Handler
Clark Filters Inc.
08.2018 - 12.2018
- Received and assembled new equipment according to manufacturer instructions
- Operated equipment with focus on safety and efficiency
- Transported material to correct locations and documented inventory changes
- Monitored production deadlines and inventory allocation.
Delivery Driver
Tastykake
12.2019 - 07.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Retail Parts Professional - Delivery Driver
Advance Auto Parts
09.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Streamlined inventory management for increased efficiency and improved stock availability.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Assisted delivering parts to costumers.
Education
High School Diploma -
La Academia Charter School
Lancaster, PA06.2017
Skills
- Positive learning process
- Bilingual in [Spanish]
- Excellent communication
- Quick learner
- Client-focused
- Time management skills
Timeline
Retail Parts Professional - Delivery Driver
Advance Auto Parts
09.2021 - Current
Delivery Driver
Tastykake
12.2019 - 07.2020
Material Handler
Clark Filters Inc.
08.2018 - 12.2018
Retail Associate
That Fish Place, That Pet Place
02.2016 - 03.2018
High School Diploma -
La Academia Charter School
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