Felipe Picazo
Austin,TX
Summary
Shift Leader with 3 years of experience, enthusiastic about helping team members meet and exceed expectations, an operational problem-solver who proactively seeks opportunities to improve processes and workflows for team benefit. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Shift Leader/ Hourly Manager
Modern Market Eatery
Austin, TX
04.2021 - 08.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
High School Diploma -
Kipp Austin Brave
Austin, TX06-2021
Skills
- Production Reporting
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Interpersonal Relations
- Policy and Procedure Enforcement
- Conflict Resolution
- Safety processes and procedures
Timeline
Shift Leader/ Hourly Manager
Modern Market Eatery
04.2021 - 08.2024
High School Diploma -
Kipp Austin Brave
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