Summary
Work History
Education
Skills
Timeline
Generic

Charisse Gregory

Senior Customer Service And Sales Representative
ROMULUS

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Work History

Hourly Assembly/Shift Leader

Ford Michigan Assembly Plant
1994 - 2023
  • Supervised daily operations to ensure adherence to safety protocols and production standards.
  • Trained and mentored team members on assembly line processes and best practices.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Coordinated shift schedules to optimize labor resources and meet production targets.


Hourly Assembly/Shift Leader

Ford Flat Rock Assembly Plant
2018 - 2020
  • Facilitated communication between shifts to ensure continuity and address operational challenges.
  • Led team meetings to discuss performance metrics and foster a culture of continuous improvement.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Gate Agent

United Airlines
2017 - 2018
  • Managed passenger check-in processes to enhance operational efficiency and improve customer service.
  • Coordinated boarding procedures, ensuring timely departures and adherence to safety protocols.
  • Resolved passenger inquiries and issues, providing exceptional support and maintaining satisfaction levels.
  • Assisted in baggage handling operations, optimizing workflow and minimizing delays.
  • Trained new gate agents on operational procedures and customer interaction best practices.
  • Implemented process improvements that increased efficiency during peak travel periods.

Urban Safety Specialist

AmeriCorps National Civilian Community Corps
2015 - 2016
  • Developed and implemented safety protocols to enhance workplace safety standards.
  • Conducted comprehensive safety audits to identify and mitigate potential hazards.
  • Trained team members on safety policies and emergency response procedures.
  • Collaborated with cross-functional teams to improve safety compliance and practices.
  • Monitored safety equipment usage and ensured proper maintenance and functionality.

Urban Housing Volunteer

Red Cross
2015 - 2016
  • Coordinated disaster response efforts, ensuring effective resource allocation and volunteer management.
  • Trained new volunteers on emergency procedures and organizational protocols for enhanced readiness.
  • Developed and implemented community outreach programs to raise awareness of disaster preparedness.
  • Collaborated with local agencies to streamline service delivery and improve response times.

Certified Nursing Assistant

Aardvark Advance Care
1998 - 1999
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs to identify changes in patient conditions.
  • Collaborated with healthcare team to develop and implement care plans.
  • Educated patients and families on health management and wellness strategies.

Education

GED -

Inkster Alternartive
Inkster, MI
05.2001 -

Skills

Problem-solving

Production reporting

Equipment troubleshooting

Customer service management

Timeline

GED -

Inkster Alternartive
05.2001 -

Hourly Assembly/Shift Leader

Ford Michigan Assembly Plant
1994 - 2023

Hourly Assembly/Shift Leader

Ford Flat Rock Assembly Plant
2018 - 2020

Gate Agent

United Airlines
2017 - 2018

Urban Safety Specialist

AmeriCorps National Civilian Community Corps
2015 - 2016

Urban Housing Volunteer

Red Cross
2015 - 2016

Certified Nursing Assistant

Aardvark Advance Care
1998 - 1999

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Charisse GregorySenior Customer Service And Sales Representative
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