Felipe Ramirez
Pharr
Summary
Dynamic Games Team Leader with a proven track record in team motivation, conflict resolution, and enhancing customer satisfaction. Recognized for multitasking abilities and attention to detail, driving operational excellence in high-pressure environments. Using computer skills to keep the games up and running.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Games Team Leader
Peter Piper Pizza Inc
McAllen, TX
05.2022 - 02.2026
- Supervised daily operations to ensure efficient guest service and product quality.
- Trained and mentored team members on game safety and customer service protocols.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Operated and maintained computers and technical equipment to ensure optimal performance.
Night Manager
Burger King
Hillsboro, ND
05.2020 - 12.2021
- Supervised nightly operations, ensuring adherence to safety and quality standards.
- Implemented inventory control measures, reducing waste and enhancing supply management.
- Trained staff on customer service protocols, improving guest satisfaction scores.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
Motor Transport Operator
United States Marine Corps
Kaneohe, HI
09.2012 - 09.2020
- Operated various military vehicles, ensuring adherence to safety protocols and operational readiness.
- Conducted routine maintenance checks on transport equipment to enhance reliability and performance.
- Coordinated logistical support for troop movements, optimizing routes for efficiency and effectiveness.
- Trained junior operators on vehicle handling techniques and safety regulations, fostering skill development.
- Managed transportation schedules to ensure timely delivery of personnel and supplies across diverse environments.
- Collaborated with other departments on joint training exercises, showcasing motor transport capabilities while fostering interdepartmental cooperation.
Education
Information And Network Systems - Information Technology
South Texas College
McAllen, TX12-2026
High School Diploma -
Norman County West Highschool
Halstad, MN05-2007
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Multitasking Abilities
- Deadline management
Accomplishments
- Supervised team of 4 staff members.
- Kept games, computers, and hardware properly maintained.
- Used Linux to run the computers in game room.
- Learned to how to troubleshoot and how to conduct basic computer operations.
Certification
- Information and Networking Systems Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Games Team Leader
Peter Piper Pizza Inc
05.2022 - 02.2026
Night Manager
Burger King
05.2020 - 12.2021
Motor Transport Operator
United States Marine Corps
09.2012 - 09.2020
Information And Network Systems - Information Technology
South Texas College
High School Diploma -
Norman County West Highschool