Felipe Rodriguez
Yonkers,NY
Summary
Certified Salesforce Administrator and upcoming college graduate with a proactive and detail-oriented approach, equipped with a strong foundation in Salesforce administration and data analytics. Experienced in configuring Salesforce features, managing user accounts, and creating reports and dashboards. Known for a keen willingness to learn and a commitment to leveraging data insights to support business decisions. Eager to apply academic knowledge and developing skills in Salesforce and data analytics roles to contribute to operational efficiency and business growth.
Overview
3
3
years of professional experience
Work History
American ERC
Jr. Salesforce Business Analyst/Admin (Remote)
01.2023 - Current
- Supported the implementation of Salesforce data security measures, including access controls and encryption protocols, to safeguard sensitive customer information and ensure compliance with industry standards.
- Assisted in gathering, validating, and processing business data to assess customer needs and improve service delivery, demonstrating a strong commitment to accuracy and attention to detail.
- Provided essential administrative support for Salesforce projects, including meeting scheduling, agenda preparation, and maintaining organized records to ensure efficient team coordination and project management.
- Collaborated with developers to integrate Salesforce solutions into existing business processes and workflows, enhancing system functionality and user experience.
- Conducted user acceptance testing (UAT) to validate Salesforce configurations and customizations, ensuring solutions met business requirements and user expectations.
- Worked with end users to identify and troubleshoot Salesforce-related issues, providing support and training to enhance user adoption and proficiency.
NuGo Logic
Jr. Salesforce Administrator (Remote)
05.2021 - 10.2022
- Supported the development of Salesforce dashboards and reports by creating data-driven charts and graphs to enhance business insights and decision-making.
- Assisted in gathering and documenting business requirements for Salesforce implementations and enhancements, collaborating with stakeholders to ensure alignment with organizational goals.
- Worked closely with end users to troubleshoot and resolve Salesforce-related issues, providing timely support to maintain system efficiency and user satisfaction.
- Delivered training sessions and created user guides to educate end users on Salesforce functionalities and best practices, improving user adoption and proficiency.
- Collaborated with senior team members to assist in the configuration and customization of Salesforce features, including workflow rules, validation rules, and process automation.
- Assisted in the implementation of data import and export processes using Salesforce Data Loader and other ETL tools to streamline data management.
- Conducted data validation and verification within Salesforce to ensure data integrity and accuracy, enhancing the reliability of business processes and reports.
- Assisted in maintaining user accounts, roles, and profiles, ensuring proper security settings and access controls are in place.
ROD Capital
Data Analytics Intern
02.2021 - 05.2021
- Analyzed market trends and property data for investment insights, contributing to strategic decisions.
- Created predictive models for property sales and leasing, supporting data-driven decision-making.
- Identified and resolved data quality issues, ensuring accuracy and consistency.
- Responded promptly to customer inquiries, offering accurate property and service information through various channels.
Education
Bachelor of Science - Business Administration With A Minor in Finance
Mercy University
Dobbs Ferry, NY05.2025
Certifications / Licenses
Professional Development
Skills
- Quality Assurance
- Workflow Analysis
- Business process improvement
- Test case scenarios
- Payroll coordination
- Audit Support
- Accounting operations processes
- Database Maintenance
- Data Validation
Timeline
American ERC
Jr. Salesforce Business Analyst/Admin (Remote)
01.2023 - Current
NuGo Logic
Jr. Salesforce Administrator (Remote)
05.2021 - 10.2022
ROD Capital
Data Analytics Intern
02.2021 - 05.2021
Bachelor of Science - Business Administration With A Minor in Finance
Mercy University
Certifications / Licenses
Professional Development
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