Felipe Sanchez Polanco
Ozone Park,NY
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Speedway Logistics LLC, leveraging strong communication skills and bilingual capabilities. Excelled in developing solutions, evidenced by standardized dispatcher procedures, and consistently exceeded service expectations. Demonstrates a continuous learning attitude and analytical thinking, significantly contributing to team success and compliance adherence.
Overview
7
7
years of professional experience
Work History
Trucking Dispatcher
Speedway Logistics LLC
09.2022 - Current
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
Customer Service
Chick-fil-A
01.2020 - 09.2022
- Provided the customers with an exceptional service, helping them to satisfy their needs pleasantly and professionally.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced company reputation through excellent customer service and professional demeanor.
Cabin Services
Airway Cleaners
08.2017 - 01.2020
- Collaborated with fellow crew members, fostering a positive team environment focused on providing top-notch service.
- Maintained accurate inventory records of in-flight supplies, keeping track of stock levels to ensure availability when needed.
Education
Bachelor of Arts - Theology
Nyack College
New York05.2022
Skills
- Strong Communication Skills
- Bilingual Speaker (English & Spanish)
- Continuous Learning Attitude
- Analytical thinking abilities
- Documentation and paperwork
Timeline
Trucking Dispatcher
Speedway Logistics LLC
09.2022 - Current
Customer Service
Chick-fil-A
01.2020 - 09.2022
Cabin Services
Airway Cleaners
08.2017 - 01.2020
Bachelor of Arts - Theology
Nyack College
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