Felipe Souza
1609 S KIRKMAN RD (APT. 2301), ORLANDO,FL
Overview
10
10
years of professional experience
Work History
HUMANIZATION LEADER
Instituto De Responsabilidade Social Sírio-Libanês
03.2022 - 10.2024
- Member of the Hospitality sector, responsible for efficiency in service, customer experience, Toy Library/Playroom and Hospital Class and Volunteer Team; president of the "Human Experience and Person-Centered Care" and "ESG" committees, representative of the "Advisory Board" and co-responsible for the Ombudsman.
CHILD MONITOR
Hospital Infantil Sabará
09.2017 - 02.2022
- Member of the Hospitality area, assisting in the actions of Hospital Messenger and Concierge; responsible for the Hospital's toy libraries and for integrating the Reception and Humanization Interventions and Projects, promoting workshops, visits to hospital beds, and monitoring the Volunteer service.
PSYCHOLOGY INTERN
InCor-HCFMUSP
05.2017 - 08.2017
- Responsible for patient care (Children and Adults) in the Playroom and in hospital beds.
CUSTOMER SERVICE AGENT
Itaú Unibanco
01.2017 - 05.2017
- Management support for Itaú bank "digital account" holders via Telephone and Web; general customer service; credit advisor.
JUNIOR CREDIT ADVISOR
Caixa Econômica Federal
12.2014 - 12.2016
- Genral customer service and banking services; support for account opening, assessment and contracting of personal loans for Microentrepreneurs.
Education
Graduate Certificate - PATIENT/CUSTOMER EXPERIENCE & PERSON-CENTERED CARE
Hospital Sírio-Libanês
Sao Paulo, Brazil08.2024
Bachelor of Arts - PSYCHOLOGY
Universidade Cruzeiro Do Sul
Sao Paulo, Brazil12.2020
Extension Course - HUMAN RESOURCES TRAINING & DEVELOPMENT
Universidade Cruzeiro Do Sul
Sao Paulo, Brazil07.2019
Skills
- Relationship building
- Conflict resolution
- Strategic planning and Reliability
- Motivating teams and Teamwork
- Continuous improvements
- Excellent communication
Languages
English
Full Professional
Spanish
Professional Working
Timeline
HUMANIZATION LEADER
Instituto De Responsabilidade Social Sírio-Libanês
03.2022 - 10.2024
CHILD MONITOR
Hospital Infantil Sabará
09.2017 - 02.2022
PSYCHOLOGY INTERN
InCor-HCFMUSP
05.2017 - 08.2017
CUSTOMER SERVICE AGENT
Itaú Unibanco
01.2017 - 05.2017
JUNIOR CREDIT ADVISOR
Caixa Econômica Federal
12.2014 - 12.2016
Graduate Certificate - PATIENT/CUSTOMER EXPERIENCE & PERSON-CENTERED CARE
Hospital Sírio-Libanês
Bachelor of Arts - PSYCHOLOGY
Universidade Cruzeiro Do Sul
Extension Course - HUMAN RESOURCES TRAINING & DEVELOPMENT
Universidade Cruzeiro Do Sul
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