Felipe Tuoni

• Evaluated AI-generated content for quality dimensions including comprehensiveness, groundedness, factual accuracy, tone, harmfulness, clarity, and instructional alignment.
• Assessed model outputs for hallucinations, omissions, bias, and non-compliance with prompt guidelines, using detailed rubrics and structured scoring systems.
• Provided actionable, structured feedback and annotations to improve model behavior and training datasets.
• Collaborated with AI researchers, prompt engineers, and content teams to refine evaluation criteria, develop quality benchmarks, and improve task instructions.
• Participated in iterative QA cycles for features like summarization, dialogue agents, creative writing, and knowledge retrieval.
• Analyzed edge cases and ambiguous outputs to identify systemic issues or guideline gaps.
• Maintained high accuracy and consistency across high-volume QA tasks in fast-paced environments.

- Analyzes and labels data sets to support machine learning and artificial intelligence projects.
- Reviews and troubleshoots bugs and inaccuracies to optimize data quality and facilitate model training.
- Collaborates with cross-functional teams including data scientists, engineers, and project managers to meet project objectives.
- Identifies and reports discrepancies in software and applications through thorough analysis and problem-solving.

- Analyzes and labels data sets to support machine learning and artificial intelligence projects.
- Develops and implements annotation guidelines and standards to ensure data accuracy and consistency.
- Reviews and refines annotations to optimize data quality and facilitate model training.
- Collaborates with cross-functional teams including data scientists, engineers, and project managers to meet project objectives.
- Identifies and reports discrepancies in annotated data through thorough analysis and problem-solving.
- Contributes to the continuous improvement of annotation processes and workflows.

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Implemented clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to client contract agreement.
• Assessed quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance.
• Closely coordinated with clients on implementing new hire training amendments, policy updates, continuous educational trainings and upskilling of tenured production employees.
• Owned and held accountable on ensuring knowledge base is up to date and employees are aware on changes through knowledge alignment, touch points, and process knowledge tests.
• Project managed improvement capabilities, change implementation, measures timeliness of implementation and ensuref employee knowledge application on their day to day activities.
• Identified potential risks or issues with project implementations, and proactively drove communication with internal and external stakeholders during projects.
• Served as point of contact that supported analysis on business performance to drive operational change around core operations, strategic initiatives, change management and adoption of new processes.
• Proactively droves operational excellence through identifying opportunities, recommended improvements, and implemented training changes.

• Answered customer's emails and provided accurate, satisfactory answers to their queries and concerns using all the tools available
• Performed informal and formal needs assessments for each customer to recommend appropriate goods and services
• De-escalated situations involving dissatisfied customers, offering patient assistance and support
• Adhered to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity, and schedule
• Supported the organization to achieve full compliance with corporate sustainability standards and focused on quality
• Participated in training and professional development and put new skills to immediate and meaningful use
• Fostered a positive and pleasant working relationship with members of the customer service team
• Familiar with current information about services and products available for customers
• Addressed any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations
• Took steps to improve performance based on coaching

• Prepared and implemented lesson plans covering required course topics.
• Led interesting and diverse group activities to engage students in course material.
• Prepared comprehensive English curriculum for multiple classes.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.

• Designed, implemented and managed successful training programs to meet department and school needs.
• Designed course materials and supported implementation.
• Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
• Collaborated with administrators to determine course objectives.