Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felipe Vargas

Dallas

Summary

Proven Sales Agent with a track record of enhancing customer satisfaction and securing new business at Geico. Skilled in client relations and objection handling, adept at converting challenges into opportunities. Demonstrates resilience under pressure, significantly improving client understanding of complex products. Achieves goals with adaptability and persuasive communication.

Overview

6
6
years of professional experience

Work History

Sales Agent

Geico
05.2024 - Current
  • Developed strong relationships with clients through excellent customer service
  • Assisted call-in customers with questions
  • Secured new business by delivering engaging product presentations to prospects.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Improved client understanding of complex insurance products with clear, concise explanations.

Delivery Driver

Amazon
10.2022 - 05.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Sales Agent

Tricolor Auto Group
01.2022 - 10.2022
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Warehouse Worker

Purvis Industries
01.2020 - 03.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Cashier

Rancho Supermarket
08.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Master Of Psychology - Clinical Psychology

Dallas College
Dallas, TX

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Call control
  • Resilience under pressure
  • Adaptability to change
  • Objection handling

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Agent

Geico
05.2024 - Current

Delivery Driver

Amazon
10.2022 - 05.2024

Sales Agent

Tricolor Auto Group
01.2022 - 10.2022

Warehouse Worker

Purvis Industries
01.2020 - 03.2020

Cashier

Rancho Supermarket
08.2018 - 04.2019

Master Of Psychology - Clinical Psychology

Dallas College

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Felipe Vargas