Felipe Zapata
gainesville,florida
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Head Server
Mi Apa
02.2020 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Call Center Team Lead
Teleperformance
12.2019 - 01.2022
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Professional Soccer Player
AC Perugia
07.2018 - 12.2019
- Developed effective objectives and strategies to win games.
- Received recognition for sportsmanship through awards or acknowledgments at both club level competitions.
- Attended and arrived at all practices and games at designated times.
- Developed an understanding of international styles of play through participation in overseas tournaments or friendly matches.
- Developed skills in teamwork, discipline, and strategic thinking
Education
Bachelor of Science - Agricultural Business And Management
University of Florida
Gainesville, FL05.2026
Associate of Arts - Business And Managerial Economics
Santa Fe College
Gainesville, FL12.2023
Language Studies - Italian
Universita Per Stranieri Di Perugia
Perugia, Italy05.2019
Skills
Multitasking Abilities
Excellent Communication
Critical Thinking
Computer Skills
Organizational Skills
Decision-Making
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Flexible and Adaptable
Attention to Detail
Time Management
Languages
Italian
Full Professional
Spanish
Native or Bilingual
Timeline
Head Server
Mi Apa
02.2020 - Current
Call Center Team Lead
Teleperformance
12.2019 - 01.2022
Professional Soccer Player
AC Perugia
07.2018 - 12.2019
Bachelor of Science - Agricultural Business And Management
University of Florida
Associate of Arts - Business And Managerial Economics
Santa Fe College
Language Studies - Italian
Universita Per Stranieri Di Perugia
Similar Profiles
Nohely SanchezNohely Sanchez
Assistant Manager at Mi Apa Latin CafeAssistant Manager at Mi Apa Latin Cafe
Darin SonnenbergDarin Sonnenberg
Fuel Quality Manager at Jet Centers of Colorado APAFuel Quality Manager at Jet Centers of Colorado APA
Learnell WesleyLearnell Wesley
Head Coach at APA West ValleyHead Coach at APA West Valley