Avery Ealey
Oklahoma City,OK
Summary
Results-oriented professional with extensive experience in customer service and team leadership at Industry Gastro Lounge. Demonstrated success in enhancing guest satisfaction through effective communication and upselling techniques. Proficient in multitasking and maintaining food safety standards, contributing to a positive dining environment and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Server
Industry Gastro Lounge
1201 S I-35 Service Rd, Moore, OK 73160
11.2023 - Current
- Enhanced dining experience through exceptional customer service.
- Managed morning shifts, ensuring efficient operations.
- Informed guests of daily specials, assisting with menu presentation.
- Maintained cleanliness and organization of dining area during all shifts.
- Demonstrated professionalism and communication skills in high-pressure situations.
- Cultivated a positive atmosphere while handling stress effectively.
Scheduling Coordinator
Yukon Dentistry and Braces
08.2023 - 12.2023
- Coordinated patient appointments to optimize scheduling and minimize wait times.
- Managed communication between patients and dental staff to ensure clarity of information.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Handled incoming calls and inquiries, providing exceptional customer service to patients.
- Developed process for confirming appointments, increasing patient attendance rates.
- Collaborated with dental professionals to prioritize urgent care needs in scheduling decisions.
- Monitored schedule changes and communicated updates promptly to relevant parties.
Server
Humans Mediterranean Food
12.2022 - 11.2023
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Managed multiple tables efficiently, maintaining attention to detail in orders and service.
- Assisted in training new team members on menu offerings and service protocols.
Education
Southmoore High School
Moore, OK05.2023
Skills
- Food safety practices
- Liquor license
- Multitasking abilities
- Cash management
- Effective communication
- Employee training
- Team leadership
- Food and beverage preparation
- Task delegation skills
- Team supervision techniques
- Menu knowledge
- Order accuracy assurance
- Policy compliance
- Service prioritization strategies
- Process implementation skills
- Upselling strategies
- Tableside service expertise
- Reservation coordination
- Dining area upkeep
- Food station organization
- Item promotion techniques
- Daily specials knowledge
- Promotional tactics
- Bar terminology proficiency
- Food and beverage service
- Great sense of humor
Certification
Liquor license
Additional Information
I love to stay busy, but in my free time I love to read horror and romantic fantasy novels for hours on end.
Timeline
Head Server
Industry Gastro Lounge
11.2023 - Current
Scheduling Coordinator
Yukon Dentistry and Braces
08.2023 - 12.2023
Server
Humans Mediterranean Food
12.2022 - 11.2023
Southmoore High School