Felipe (Phil) Soares
Somerville,MA
Summary
Dedicated Server Assistant known for strong teamwork, attention to detail, and hospitality service expertise. Committed to enhancing dining experiences through efficient service and a positive attitude.
Resourceful Server Assistant with over 10 years of experience in fast-paced dining environments. Skilled in safe food handling and streamlining service processes, contributing to improved customer satisfaction and team collaboration.
Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.
Friendly with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Personable Dining Room Attendant with 17 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Organized Dining Room Attendant offering 17 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Server Assistant
VNA Visiting Nurses Association
Somerville, MA
10.2022 - Current
- Assisted in serving meals to patients while ensuring adherence to dietary restrictions
- Maintained cleanliness and organization of dining areas to enhance patient experience
- Collaborated with nursing staff to address patient needs and preferences promptly
- Supported training of new staff on service standards and operational procedures
- Streamlined meal delivery processes, improving efficiency in service times
- Ensured compliance with health and safety regulations in dining operations
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Maintained cleanliness and order in dining area, setting high standard for guest experience.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
Server Assistant
SomerHill
Somerville, MA
11.2013 - 10.2022
- Monitored inventory levels of dining supplies, facilitating timely reordering
- Provided feedback on menu items based on patient satisfaction surveys
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Enhanced dining experience by ensuring timely setup and cleanliness of tables.
- Contributed to team meetings with suggestions for service improvements.
- Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
- Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
- Contributed to positive guest feedback, attentively filling water glasses and offering bread baskets.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented changes in residents' health status and reported to healthcare staff.
- Trained new aides on best practices for care delivery and resident communication.
- Developed strong rapport with residents, earning their trust and creating a comfortable living environment that fostered personal growth and happiness.
- Promoted independence among residents by teaching them adaptive techniques for accomplishing daily tasks more efficiently.
- Assessed potential risks within the facility's premises, implementing corrective actions to prevent accidents or injuries from occurring among residents.
- Contributed to higher resident satisfaction rates through consistent delivery of attentive care and personalized service.
- Managed medication administration schedules, helping residents maintain their prescribed regimens for better health outcomes.
- Ensured proper nutrition, preparing meals according to individual dietary needs and preferences.
- Enhanced residents'' quality of life by providing compassionate care and assistance with daily living activities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Server Assistant
The Somerville Home
Somerville, MA
07.2009 - 11.2013
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
- Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
- Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
- Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
- Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
- Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
- Arranged tables and chairs for special occasions and events.
- Ensured compliance with health and safety regulations in dining operations
- Greeted customers warmly to provide exceptional customer service.
- Coordinated daily activities and social events for residents to enhance community engagement.
- Assisted in the development and implementation of individual care plans tailored to resident needs.
- Monitored resident health and safety, ensuring compliance with established guidelines and protocols.
- Trained new staff on operational procedures and best practices for resident support services.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Assisted parents and provided support and education to minor residents' families.
- Promoted an inclusive environment where all individuals felt welcome regardless of their background or abilities.
- Facilitated social interactions among residents by organizing events and activities that encouraged community building.
- Actively participated in staff meetings, contributing ideas for improvements within the residence facility.
- Assisted in recruitment and selection of student leaders.
Education
Associate of Arts -
Bunker Hill Community College
Charlestown, MA08-2025
High School Diploma -
Somerville High School
Somerville, MA06-2009
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Cleanliness standards
- Hospitality service expertise
- Safe food handling
- Service prioritization
- Station preparation
- Food safety
- Dining area maintenance
- Food station setup
- Table setting
- Tableside service
- Table setting knowledge
- Banquet coordination
- Kitchen communication
- Food safety practices
- Cleaning and sanitizing
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Dietary restrictions awareness
- Kitchen staff collaboration
- Positive guest interactions
- Cleaning
- Guest service
- Table clearing
- Wait staff support
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Server Assistant
VNA Visiting Nurses Association
10.2022 - Current
Server Assistant
SomerHill
11.2013 - 10.2022
Server Assistant
The Somerville Home
07.2009 - 11.2013
Associate of Arts -
Bunker Hill Community College
High School Diploma -
Somerville High School