Felipe (Philip) Adame
San Jose,CA
Summary
Accomplished Branch Manager with a proven track record at Citibank, enhancing customer satisfaction and branch performance through expert management of branch operations and customer relationships. Skilled in coaching and verbal communication, successfully developed a high-performing team, significantly improving service quality and achieving strategic objectives. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
24
24
years of professional experience
Work History
Branch Manager
Citibank
2000.07 - 2024.02
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Education
No Degree - Business Administration
San Joaquin Delta College
Stockton, CA06.1983
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Client Relationship Management
- Verbal/written communication
Timeline
Branch Manager
Citibank
2000.07 - 2024.02
No Degree - Business Administration
San Joaquin Delta College
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