Felisa Herrera
Combes,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Personal Banker/Teller
Frost Bank
Weslaco, TX
11.2022 - Current
- Developed personalized financial solutions for clients, enhancing customer satisfaction and loyalty.
- Managed account inquiries, ensuring timely responses and resolution of client issues.
- Educated clients on banking products, driving informed decision-making and product utilization.
- Conducted thorough financial assessments to identify client needs and recommend appropriate services.
Teller
Frost Bank
Weslaco, Texas
09.2022 - 11.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Personal Banker
Frost Bank
Weslaco, TX
01.2005 - 05.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Director
JOY Adult Day Care
Santa Rosa, TX
08.2001 - 12.2004
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored expenditures to mitigate risk of overages.
- Processed client info for payment from Medicaid
Education
High School Diploma -
Harlingen High School
Harlingen, TX05-2001
Skills
Cross-Selling and Upselling
Customer Service
Bilingual
Microsoft Word
Verbal and Written Communication
Attention to Detail
Issue Resolution
Maintaining Clean Work Areas
Team Interaction
Timeline
Personal Banker/Teller
Frost Bank
11.2022 - Current
Teller
Frost Bank
09.2022 - 11.2022
Personal Banker
Frost Bank
01.2005 - 05.2021
Director
JOY Adult Day Care
08.2001 - 12.2004
High School Diploma -
Harlingen High School