Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felisa Herrera

Combes,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Personal Banker/Teller

Frost Bank
Weslaco, TX
11.2022 - Current
  • Developed personalized financial solutions for clients, enhancing customer satisfaction and loyalty.
  • Managed account inquiries, ensuring timely responses and resolution of client issues.
  • Educated clients on banking products, driving informed decision-making and product utilization.
  • Conducted thorough financial assessments to identify client needs and recommend appropriate services.

Teller

Frost Bank
Weslaco, Texas
09.2022 - 11.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Personal Banker

Frost Bank
Weslaco, TX
01.2005 - 05.2021
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.

Director

JOY Adult Day Care
Santa Rosa, TX
08.2001 - 12.2004
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored expenditures to mitigate risk of overages.
  • Processed client info for payment from Medicaid

Education

High School Diploma -

Harlingen High School
Harlingen, TX
05-2001

Skills

  • Cross-Selling and Upselling
  • Customer Service
  • Bilingual
  • Microsoft Word
  • Verbal and Written Communication
  • Attention to Detail
  • Issue Resolution
  • Maintaining Clean Work Areas
  • Team Interaction

Timeline

Personal Banker/Teller

Frost Bank
11.2022 - Current

Teller

Frost Bank
09.2022 - 11.2022

Personal Banker

Frost Bank
01.2005 - 05.2021

Director

JOY Adult Day Care
08.2001 - 12.2004

High School Diploma -

Harlingen High School