Felisa Smith
Casper,WY
Summary
I am a results-driven professional bringing 24 years of sales experience, and 12 years management experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Enthusiastic sales professional eager to contribute to business success in a team environment. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectation.
Overview
17
17
years of professional experience
Work History
Sales Manager
Greiner Ford
Casper, WY
08.2022 - 09.2023
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Stayed up-to-date on extensive company products and services. Updated and maintained dealership website and social media accounts.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
Sales Consultant
Greiner Ford Lincoln
Casper , WY
11.2017 - 07.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Followed-up with clients after installations to assess quality service and customer satisfaction. Contacted new and existing customers to outline benefits of products.
- Leveraged CRM system to manage sales activities and track sales performance.
- Improved overall customer purchasing experiences to promote steady revenue.
- Looked for ways to go above and beyond job requirements. Trained new team members using approved training materials and information, while utilizing training for self improvement on many levels
Sales Consultant
Fremont Motors-Volkswagen
Sheridan , WY
03.2013 - 04.2016
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Leveraged CRM system to manage sales activities and track sales performance. Improved overall customer purchasing experiences to promote steady revenue.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information, while utilizing training for self improvement on many levels.
Store Manager
Maurice
Sheridan, WY
08.2006 - 10.2008
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Increased yearly sales by $200,000, decreased the yearly loss prevention percentage by 7%, exceeding upper management expectations.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ07-2018
Associate of Applied Science - Business
University of Phoenix
Tempe, AZ05-2010
Skills
- Risk management and analysis
- Employee training Excels in team leadership
- Planning, coordination, and organization
- Fully trained with CDK/ADP VinSolutions, ELeads, Route One, and Ford Motor Credit, CUDC, and Dealer Navigators with lenders
- Trained with appraisal tools such as Firstlook, MaxDigital, KBB ICO, Black Book, NADA, etc to properly appraise pre-owned vehicles for trade or sale
- Trained in utilizing tracking and logging systems such as; Google Sheets, and Microsoft Excel
- Trained and have received Certifications within Toyota and Ford
- Have had extensive training in Sales Processes, Handling Objectives, Closing, Internet and Phone Leads, etc through platforms like; Joe Verde, InteractiveTel, E-Leads, and many more
- Extremely proficient in typing and multi-tasking Trained in full compliance with customer privacy, dealership protection, and finance liability
- Extreme knowledge and comfort in team Leadership, team training, customer relation/satisfaction, and lender relation Overall positivity, work ethic, and passion for the sales field
Affiliations
- Casper Boxing Club- Honorable Mentor, Volunteer, Event Planner, and on the board for the fundraising Committee.
Accomplishments
- Received Salesperson of the Year 3 years in a row at Greiner Ford.
- Promoted to various management positions due to employee performance such as; Store Manager, and Sales Manager.
- Received degrees while working full time, and being a mother of 5 children
Training
- NCM Used Car Management I
- NCM Used Car Management II
Timeline
Sales Manager
Greiner Ford
08.2022 - 09.2023
Sales Consultant
Greiner Ford Lincoln
11.2017 - 07.2022
Sales Consultant
Fremont Motors-Volkswagen
03.2013 - 04.2016
Store Manager
Maurice
08.2006 - 10.2008
Bachelor of Science - Psychology
University of Phoenix
Associate of Applied Science - Business
University of Phoenix
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