Felise LaFlamme
Bowman,North Dakota
Summary
- Performance driven, experienced in multitasking diverse duties to support the daily functions of a business. Work history of 31+ years building relations with the public. Expertise with impeccable customer services skills, 5+ years in budgeting, bookkeeping, organization, time management and recording data. Resourceful in problem-solving with a track record of resolving simple/complex issues. Initiates tasks. Attention to detail. Leadership skills. Confidentiality. Compassion. Flexibility. Resourceful.
- Many of my jobs were offered to me through word of mouth based on my work ethics and credibility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Call Center
Eastern Plain Dakota Human Services
Bowman, North Dakota
04.2024 - Current
- Established strong relationships with clients through active listening and problem solving skills.
- Ensured compliance with applicable laws, policies, and procedures.
- Resolved complaints/ answered customers' questions for prompt resolution of inquiries.
Self employed
Bowman, North Dakota
05.2015 - Current
- Foster care provider, respite care, and on call emergency services, Pampered Chef Consultant, fill-in daycare provider, cook/baker, laundry services
- Excellent oral and written communication
- Superb customer service
- Confidentiality, resourcefulness
- Record-keeping practices
- Time management, multitasking and organization
- Compassionate, patient and flexible
- Ease with shifting gears and refocusing.
Carlson's Steakhouse
Bowman, North Dakota
05.2021 - 12.2021
- Waitress
- Implemented ideas to accommodate guest efficiently, reduce waste, utilize time management and upselling; resulting in increased sales and overall customer satisfaction
- Trained staff
- Employment ended due to restaurant closing.
Arqueros Mexican Restaurant
Bowman
08.2018 - 02.2020
- Lead Waitress
- Multitask in a fast-paced restaurant ensuring customer satisfaction
- Trusted employee
- Bank deposits, signing checks
- Ran the front end
- Worked closely with the owner to implement improvements
- In charge of advertising/social media account
- Trained staff.
Windy's Bar and Family Restaurant
Bowman, North Dakota
02.2012 - 12.2017
- Bar Supervisor
- Resolved customer complaints
- Ensured compliance with all legal requirements, including age, health and safety regulations
- Advertisement for specials/promotions of events
- Keyholder to operate opening and closing procedures include financial duties
- Trained staff.
Education
Undergraduate in Computer Networking Technology -
Arapahoe Community College
10.2004
Undergraduate with Superior Grades -
Long Beach High School
01.1994
Canarsie High School
01.1990
Skills
- Accurate documentation
- Budgeting and monitoring spending
- Comfortable working with numbers
- Confidentiality and discretion
- Customer service and client relations
- Data gathering and entry
- Greeting and welcoming visitors
- Maintain financial data
- Multitasking with efficiency
- Organization with attention to detail
- Prioritizing tasks
- Problem-solving and critical thinking
- Professionalism and work ethics
- Team work and collaboration
- Policy Enforcement
Certification
- Excel 2002 Level 2, Hensmann Technology, 09/2004, 10/2004
- PowerPoint 2002 Level 1, Hensmann Technology, 09/2004, 10/2004
- Excel 2002 Level 1, Hensmann Technology, 09/2004, 10/2004
- HTML 4.0 Level 1, Hensmann Technology, 08/2004, 09/2004
- Managing & Maintaining a MS Server 2003 Environment, Hensmann Technology, 07/2004, 08/2004
- Installing, Configuring & Administering XP Pro, Hensmann Technology, 06/2004, 07/2004
- Network +, Hensmann Technology, 05/2004, 06/2004
Volunteering Leadership
- St. Charles Catholic Church, Bowman, North Dakota, Usher, Volunteer, 09/2006, Present
- Luke Kilzer Fundraiser, Bowman, North Dakota, Volunteer, 05/2015, 05/2015, Organized fundraising to defray medical costs for a child diagnosed with leukemia.
- School of Promise, Bowman, North Dakota, Volunteer, 11/2006, 11/2013, Donated gift baskets and baked goods that were auctioned. Clean up.
- Applegate Elementary School, Casper, Wyoming, Special Needs Volunteer, 03/2006, 06/2006, Developed lesson plans and taught students with disabilities and developmental delays.
- Military Respite Care, Honolulu, Colorado Springs, Eglin Air Force Base, HI, CO, FL, Provider, 01/2000, 03/2006, Provided care for infants and children. Military and federal background checks to work on military bases.
- Aliamanu Military Reservation Chapel, Honolulu, Hawaii, RE Program, 10/1998, 09/2002, Religious education substitute teacher.
- Keiki Church, Honolulu, Hawaii, Leader, 10/1999, 09/2002, Prepared and organized lessons for toddlers and young children. Coordinated with the Litergy and sermon to help the "Keiki" of the church to understand in an age appropriate manner.
- Aliamanu Military Reservation Chapel, Honolulu, Hawaii, Assistant Leader, 10/1998, 10/1999, Assisted the leader in lesson plans, organizing crafts and helping the kids.
Awards Scholarships
- President's List
- Summa Cum Laude
Timeline
Customer Service Call Center
Eastern Plain Dakota Human Services
04.2024 - Current
Carlson's Steakhouse
05.2021 - 12.2021
Arqueros Mexican Restaurant
08.2018 - 02.2020
Self employed
05.2015 - Current
Windy's Bar and Family Restaurant
02.2012 - 12.2017
Undergraduate in Computer Networking Technology -
Arapahoe Community College
Undergraduate with Superior Grades -
Long Beach High School
Canarsie High School
- Excel 2002 Level 2, Hensmann Technology, 09/2004, 10/2004
- PowerPoint 2002 Level 1, Hensmann Technology, 09/2004, 10/2004
- Excel 2002 Level 1, Hensmann Technology, 09/2004, 10/2004
- HTML 4.0 Level 1, Hensmann Technology, 08/2004, 09/2004
- Managing & Maintaining a MS Server 2003 Environment, Hensmann Technology, 07/2004, 08/2004
- Installing, Configuring & Administering XP Pro, Hensmann Technology, 06/2004, 07/2004
- Network +, Hensmann Technology, 05/2004, 06/2004
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