FELISHA BELCHER
Willis,TX
Summary
Dedicated professional with extensive experience in customer complaint resolution and team supervision. Known for fostering positive work environments and implementing effective strategies that improve service standards and engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Memberships and events supervisor
Saddle River Range
Conroe, Texas
04.2025 - Current
- Supervised daily activities and workflow of team members to enhance operational efficiency.
- Conducted staff training sessions to improve employee skills and knowledge in service delivery.
- Developed and enforced schedules to optimize labor costs and ensure adequate coverage.
- Evaluated employee performance and provided constructive feedback to support career development.
- Resolved conflicts within the team to promote a positive work environment and collaboration.
- Collaborated with management to establish goals and strategies for departmental success.
- Coordinated special events and promotions to enhance customer engagement and satisfaction.
- Trained new hires on company policies and procedures to ensure a smooth onboarding process.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
EMT-Basic
AMR
LaGrange, MI
02.2023 - 12.2024
- Conducted thorough patient assessments to determine medical needs and ensure proper treatment.
- Coordinated patient transport with healthcare facilities to ensure timely and efficient care.
- Documented patient information and care provided during transports for accurate medical records.
- Administered emergency medical care, including CPR and first aid, to patients in critical condition.
- Maintained and inspected medical equipment and supplies to ensure readiness for emergency response.
- Participated in public education initiatives to promote health and safety awareness in the community.
- Collaborated with other first responders to develop effective emergency response strategies.
- Monitored patients' vital signs and reported significant changes to medical personnel.
Art Instructor
The Boys & Girls Club
LaGrange, GA
06.2020 - 10.2020
- Worked part-time planning and implementing activities within the arts & craft program while supervising the youth in a group setting.
- Volunteered time organizing donations to the program as well.
Substitute Teacher/Paraprofessional
Troup County School District
LaGrange, GA
09.2019 - 03.2020
- Helped as needed providing instruction, organizing, and managing classroom environments in the absence of the regular teacher/instructor.
Hostess
Chili's
Conroe, TX
04.2019 - 06.2019
- Part-time hostess greeting guests and coordinating with staff to seat customers in appropriate and timely manner while keeping an accurate and organized flow.
Sterile Processing Technician/Transporter
WellStar West Georgia Medical Center
LaGrange, GA
04.2017 - 10.2018
- Sterilized, prepared, assembled, and cleaned surgical equipment to ensure instruments, and supplies could be reused safely for required procedures to prevent infection.
- Transported patients throughout hospital setting to patient rooms and for special procedures.
Cashier/Hostess
Cracker Barrel
LaGrange, GA
02.2016 - 10.2017
- Greeted guests and coordinated with waiters/waitresses to seat customers appropriately.
- Assisted customers in the check-out process by ringing up sales, collecting payment and giving change.
Sales Associate
Charming Charlie
The Woodlands, TX
11.2014 - 05.2015
- Responsible for assisting customers with product sales and service, merchandising, and store maintenance to include restocking and end of shift store cleaning.
Education
Certificate - Bridal Consulting
Ashworth College
Norcross, GAHigh School Diploma -
Willis High School
Skills
- Basic filing
- Data entry
- Ordering of supplies
- Answering phone calls
- Emails
- Scheduling appointments
- Interpersonal communication
- Teamwork
- Time management
- Good written and communication skills
- Retail Sales
- Detail oriented
- Employee training
- Schedule management
- Customer complaint resolution
- Event coordination
- Patient assessment
- Emergency response
- Problem solving
- Effective communication
- Decision making
- Project planning
- Employee motivation
- Emergency care
- Medical documentation
- Equipment maintenance
Certification
CPR, Active
Activities
- Volunteered at my Church for a summer answering the phones and setting up appointments along with other clerical duties.
- One year of organizing and running the home office for my father who contracted for a lumber company. In charge of answering phone calls, directing questions from both suppliers and customers as needed and scheduling meetings. Reviewing invoices, pricing job materials, and basic filing and inputting of data.
Timeline
Memberships and events supervisor
Saddle River Range
04.2025 - Current
EMT-Basic
AMR
02.2023 - 12.2024
Art Instructor
The Boys & Girls Club
06.2020 - 10.2020
Substitute Teacher/Paraprofessional
Troup County School District
09.2019 - 03.2020
Hostess
Chili's
04.2019 - 06.2019
Sterile Processing Technician/Transporter
WellStar West Georgia Medical Center
04.2017 - 10.2018
Cashier/Hostess
Cracker Barrel
02.2016 - 10.2017
Sales Associate
Charming Charlie
11.2014 - 05.2015
Certificate - Bridal Consulting
Ashworth College
High School Diploma -
Willis High School