Felisha Bredek

• Managed day-to-day business operations.
• Continued to strive for the best education and certifications in the field.
• Certified by Vet Pet Tech /First Aide and CPR.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
• Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
• Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
• Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
• Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
• Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
• Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
• Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
• Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
• Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
• Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
• Advised clients on post-grooming care instructions to maintain optimal results.
• Achieved faster turnaround times without sacrificing quality using time management skills.
• Stayed current on industry trends and techniques through continuing education courses, workshops, and trade shows.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Educated visitors and staff on proper animal care and handling.

• Managed day-to-day business operations.
• Continued to strive for the best education and certifications in the field.
• Certified by Vet Pet Tech /First Aide and CPR.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

Certification in Temperament and Handling. Certification in Health and Anatomy. I am currently still enrolled in this institution, but I no longer need their services.

Has completed the Pet Tech CPR & First Aid Training. A caring, Conscientious, Responsible, and loving Petizen committed to learning the skills and techniques of Pet CPR & First Aid to improve the quality of pets' lives, one Pet parent at a time.