Felisha Horton
Winston,GA
Summary
Detail-oriented Logistics Coordinator with a strong background in customer service and problem-solving. Skilled in developing efficient routing strategies, maintaining vendor relationships, and ensuring timely delivery of goods to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Southwire Company
Villa Rica, Georgia
01.2023 - Current
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Customer Service Representative
Southwire Company
Villa Rica, Georgia
10.2021 - 12.2022
- Classified customer inquiries to provide accurate product and service information.
- Built strong customer relationships through personalized assistance and support.
- Monitored order processes from initiation to completion to ensure timely delivery.
- Engaged customers in conversations to identify needs, resolve issues, and answer questions.
Customer Service Clerk
Southwire Company
Villa Rica, Georgia
06.2018 - 10.2021
- I manage all the cuts at Energy CSC.
- Manage all the speed orders out of Energy CSC.
- Build mostly flatbed and swim orders.
- Excellent communication skills to put the customer first and add value in building teamwork with fellow associates.
Education
Dental Assistant
Gordon College
Barnesville, GA07-2004
High School Diploma -
Carrollton High School
Carrollton, GA05-2002
Skills
- Inventory control
- Transportation management
- SAP and TMS knowledge
- Problem solving
- Time management
- Routing optimization
- Documentation accuracy
Timeline
Logistics Coordinator
Southwire Company
01.2023 - Current
Customer Service Representative
Southwire Company
10.2021 - 12.2022
Customer Service Clerk
Southwire Company
06.2018 - 10.2021
Dental Assistant
Gordon College
High School Diploma -
Carrollton High School