Felisha Houp
Cartersville,GA
Summary
Proven leader in healthcare operations with a focus on remote team management. Expertise in problem-solving and compliance oversight, enhancing patient care quality and operational efficiency. Strong commitment to achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Chronic Care Manager
Bluefish Medical
Birmingham, Alabama
10.2025 - Current
- Monitored client progress regularly and adjusted care plans as necessary.
- Documented client interactions and updates in case management systems accurately.
- Maintained accurate records of client information, including medical history, medications, treatments, goals, progress notes.
- Assisted clients in developing and achieving short-term and long-term goals.
- Assessed client needs and developed personalized care plans for chronic illnesses.
Director of Operations
Advanced Property Restoration Services
Cartersville , GA
02.2015 - 08.2023
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and maintained client relationships to grow business and improve account retention.
Client Services Supervisor
Aveanna Healthcare
Cartersville, GA
11.2019 - 11.2020
- Completed weekly payroll for nursing staff.
- Managed scheduling of staff to meet client needs effectively.
- Maintained a high level of professionalism in all interactions with clients and colleagues alike.
- Trained new staff on company policies, procedures, and customer service techniques.
- Recruited, interviewed, and hired staff.
Education
Registered Medical Assistant -
Georgia Medical Institute
GA05-1998
Skills
- Care planning
- Client assessment
- Case management
- Health documentation
- Compliance oversight
- Relationship management
Timeline
Chronic Care Manager
Bluefish Medical
10.2025 - Current
Client Services Supervisor
Aveanna Healthcare
11.2019 - 11.2020
Director of Operations
Advanced Property Restoration Services
02.2015 - 08.2023
Registered Medical Assistant -
Georgia Medical Institute