Felisha L. Chiles
Chicago,USA
Summary
Experienced Compliance professional with thorough understanding of regulatory requirements and history of implementing effective compliance programs. Known for fostering team collaboration and achieving results in dynamic environments. Key skills include risk management and regulatory analysis, coupled with adaptability and reliability.
Overview
29
29
years of professional experience
1
1
Certification
Work History
U.S. Head of Compliance Assurance
RBC Bank
Chicago, IL
01.2021 - 02.2026
- Led a team of 50+ professionals executing Compliance testing, monitoring and quality assurance across combined U.S. operations
- Managed the development and execution of annual Compliance Testing and Monitoring plans
- Established the Regulatory Compliance Issue Validation and Independent Review team focused on assessing the organization’s actions to ensure regulatory concerns has been appropriately addressed.
- Participated in the annual risk assessment process, assessing and updating risk assessment methodology and executing quality assessment of results
- Partner with business segment compliance functions to understand and assess the impact of laws, rules and regulations to develop or enhance current programs, processes, controls etc.
- U.S. Representative responsible for the Compliance Program Effectiveness initiative focused on process improvement/enhancements through by standardizing and streamlining Compliance processes globally
- Liaise with regulators and Internal Audit during exams, providing regular updates on remediation efforts and ongoing compliance
- Responsible for providing regular updates to Compliance Committee and Board
Enterprise Compliance Quality Assurance Leader
TIAA
Chicago, IL
01.2017 - 04.2021
- Established an enterprise compliance quality assurance program focused on measuring the efficiency and effectiveness of the compliance risk management program, including testing, monitoring, risk assessment, and governance and reporting functions.
- Assessed components of the compliance risk management program to drive quality and to identify opportunities to improve the program through training and awareness of established standards.
Compliance Quality Assurance Leader
GE Capital Corp.
Chicago, IL
01.2010 - 01.2016
- Established a global quality assurance program to drive quality and to identify opportunities to improve the Compliance Assurance program through training and awareness of established standards.
- Validated the testing teams compliance with the Compliance Assurance Procedures and IIA standards.
- Evaluated efficiency and effectiveness of the testing activity as part of Compliance Assurance process.
- Drove standardization and consistency by establishing a process to share best practices, identify and share lessons learned and identify opportunities for improvement and training.
- Participated in the establishment of the Compliance Assurance function, developing tests scripts to cover risks related to anti-money laundering, fair credit reporting act, service-member civil relief act, insider trading, anti-trust, anti-bribery and competition, as well as other bank regulations including Regulations O and W.
- Performed and/or managed the testing of multiple GE Capital Americas businesses including the GE Capital Bank and GE Capital Markets, to ensure that the businesses had policies and procedures in place to comply with regulatory requirements.
Senior Manager
Grant Thornton, LLP
Chicago, IL
01.2003 - 01.2009
- Successfully managed projects (including outsourced and/or co-sourced internal audits, Sarbanes-Oxley readiness assessments and other consulting projects) on multiple clients throughout the US and internationally, consistently scoring a 9.5 or better (on a scale of 10) on service quality management surveys from clients. Received the 2007 and 2008 award for outstanding delivery of client service. Typical team size ranged from 2 – 15 direct reports.
- Developed a “turn-key” process for implementing an internal audit function, which has been consistently used by the Practice to implement and/or refine internal audit functions.
- Participated in the development of the Firm’s SOX 404 readiness assistance methodology that has been used on approximately 20 clients. In addition, developed the control rationalization methodology for the reevaluation of SOX 404 key controls that has been rolled out to different offices and used on approximately 10 clients.
- Prepared and provided updates to senior management, the Board of Directors and Audit Committees. In addition, provided training to audit committees on audit committee effectiveness.
- Certified by the Institute of Internal Auditors as an independent validator for quality assessment reviews. Completed approximately 5 quality assessment reviews. This certification and the projects provided a unique opportunity to develop a deep understanding of the International Professional Practices Framework and the inner workings of the internal audit function.
Senior Auditor and Consultant
International Truck and Engine Corp
Warrenville, IL
01.2002 - 01.2003
- Developed and performed tests to evaluate and improve the current system of internal controls in preparation for Sarbanes-Oxley compliance.
- Developed work programs to audit joint ventures and non-routine audit entities including the financing organizations in Rolling Meadows, IL and Mexico City, Mexico as well as the shared service center in Knoxville.
- Assisted in the Internal Audit Department peer review.
- Developed an electronic-based departmental handbook.
Experienced Senior Consultant
Arthur Andersen, LLP
Chicago, IL
01.1999 - 01.2002
- Managed staff auditors across a broad range of projects and clients.
- Participated in a committee that identified the typical career paths for experienced hires, skills required at particular levels of employment, training courses available and developed courses not currently available.
- Participated in fraud investigations, integrated audits, and various special projects.
- Clients included: Corus Bank, Chicago Board of Trade, Wallace Computers, and HON Industries.
Staff Auditor
Honeywell Inc.
Minneapolis, MN
01.1997 - 01.1998
- Participated in audits of reporting entities, reviewing procedures and internal controls to ensure compliance with established policies, as well as evaluating financial results accuracy and validity.
- Reengineered the account receivables process to efficiently and effectively manage account receivables transaction processing.
- Participated in the quarterly review of financial packages of various reporting entities across the organization.
Education
Bachelor of Science - Accounting
Tuskegee University
Tuskegee, ALSkills
- Regulatory expertise
- Document control program
- Compliance monitoring
- Document review
- Training delivery
- Policy analysis
- Risk management
- Federal and state regulations
- Corporate governance
- Compliance procedures
- Risk management strategies
- Legal research
- Internal controls
- Risk assessment
- Quality management processes
- Controls evaluations
Certification
- Certified Anti-Money Laundering Specialist
- Certified Internal Auditor (Inactive)
- Certified Information Systems Auditor (Inactive)
Timeline
U.S. Head of Compliance Assurance
RBC Bank
01.2021 - 02.2026
Enterprise Compliance Quality Assurance Leader
TIAA
01.2017 - 04.2021
Compliance Quality Assurance Leader
GE Capital Corp.
01.2010 - 01.2016
Senior Manager
Grant Thornton, LLP
01.2003 - 01.2009
Senior Auditor and Consultant
International Truck and Engine Corp
01.2002 - 01.2003
Experienced Senior Consultant
Arthur Andersen, LLP
01.1999 - 01.2002
Staff Auditor
Honeywell Inc.
01.1997 - 01.1998
Bachelor of Science - Accounting
Tuskegee University