Felisha Madison
St Louis,MO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Nurse Assistant
Superior Manor Of Downtown
Stlouis, MO
03.2021 - 04.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Hub Operations Manager/Hub Delivery Driver
AutoZone
Stlouis , MO
03.2019 - 02.2021
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
Walmart
Stlouis, MO
06.2017 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Nursing
Forest Park Community College
St.louis Mo01.2005
C.N.A. - Nursing
Yeatman-liddell Nursing
St Louis, MO06.2002
High School Diploma -
Edison High School
Minneapolis, MN05.2000
Skills
- Report Preparation and Analysis
- Office Management
- Office Supplies and Inventory
- Staff Training
- Policy and Procedure Modification
- Team Management
- Setting Up Referrals
- Administrative Management
- Financial Records and Processing
- Resident Satisfaction
Timeline
Nurse Assistant
Superior Manor Of Downtown
03.2021 - 04.2022
Hub Operations Manager/Hub Delivery Driver
AutoZone
03.2019 - 02.2021
Cashier
Walmart
06.2017 - 01.2019
No Degree - Nursing
Forest Park Community College
C.N.A. - Nursing
Yeatman-liddell Nursing
High School Diploma -
Edison High School
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