Felisha Roman
Moreno Valley,CA
Summary
People-oriented and calm under stress as skilled Behavioral Therapist focused on helping all patients. Dedicated to building strong support networks with professionals and loved ones. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
ABA Behavioral Therapist
Maxim Health care services
08.2019 - Current
- Working as a BT (Behavioral therapist) in the classroom providing 1 on 1 help to the student to help them in any way I can to progress in the school setting
- Building life skills
- Coping with negative behavior and teaching them how to shape it in a more appropriate way
- Help with toileting or potty training
- Help with feeding if needed
- Following BIP and IEPs to make sure the child is getting all they need for success in school
- Helping with academics
Caregiver
California Respite Care
02.2018 - 11.2021
- Gaining trust and a relationship with not just my clients but their parents as well to assure them the safety of their child in my hands to help them be at ease and for the parents to have some time to their selves
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Institute for Behavioral Health
Institute For Behavioral Health
12.2018 - 01.2021
- ABA is the science of applying focused and data-driven techniques to the principals of learning, to help change behavior
- ABA can improve functioning across all areas of child development and teach invaluable life-skills like speech, cooperation, taking turns, making friends, motor skills, hygiene, personal safety and more
- ABA is the only treatment for ASD that has been designated as medically necessary and it is increasingly becoming an accessible option for families.
Manager
MGM Concessions
03.2012 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Behavior therapist
C.A.R.D
08.2018 - 11.2018
- For kid with autism helping provide independence and knowledge for the child as well as for the parents
- Shaping negative behavior to a positive and more appropriate way
- Potty training
- Feeding
Education
High School Diploma -
A.B Miller High School
Fontana, CA06.2011
Skills
- Customer Service
- American Sign Language
- Client Direct Care
- Managing Operations and Efficiency
- Verbal and Written Communication
- Managing Employee Relations
- Patient Support
- Evaluate Patients
- Client Motivation
- Educational Strategies
- Creative Thinking
Timeline
ABA Behavioral Therapist
Maxim Health care services
08.2019 - Current
Institute for Behavioral Health
Institute For Behavioral Health
12.2018 - 01.2021
Behavior therapist
C.A.R.D
08.2018 - 11.2018
Caregiver
California Respite Care
02.2018 - 11.2021
Manager
MGM Concessions
03.2012 - 12.2018
High School Diploma -
A.B Miller High School
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