Felisha Sanchez
San Antonio,TX
Summary
Reliable and student-focused Substitute Teacher and Clinic Aide with experience supporting diverse classrooms and assisting with student health and administrative needs. Brings a strong background in customer service, contributing excellent communication, problem-solving, and interpersonal skills. Committed to maintaining a safe, organized, and supportive learning environment.
Overview
13
13
years of professional experience
Work History
Substitue Teacher/Clinic Aide
Harlandale Isd
San Antonio, TX
08.2025 - Current
- Delivered engaging lessons to diverse student groups, fostering a positive learning environment.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Assist school nurse with daily student health assessments and care
- Provide basic first aid for minor injuries and illnesses
- Maintain accurate health records and confidential documentation
- Ensure cleanliness and organization of health office supplies and equipment
Customer Service Representative
Maximus
San Antonio, TX
02.2024 - 02.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers in navigating services, ensuring a positive experience with timely support.
- Adapted quickly to new software tools, enhancing efficiency in handling customer requests.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Insurance Agent
USAA
San Antonio, TX
12.2012 - 07.2017
- Developed tailored insurance solutions for clients, enhancing policy coverage and satisfaction.
- Established strong relationships with clients through proactive communication and follow-up strategies.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06-2012
Skills
- Multitasking and organization
- Critical thinking
- First Aid/CPR
- Time management
- Multitasking
- Documentation and reporting
Timeline
Substitue Teacher/Clinic Aide
Harlandale Isd
08.2025 - Current
Customer Service Representative
Maximus
02.2024 - 02.2025
Insurance Agent
USAA
12.2012 - 07.2017
High School Diploma -
Harlandale High School