Felisha Sawyers
Trimble,TN
Summary
Store Manager at The Pet Stop with a proven track record in enhancing customer relations and driving sales through innovative promotional campaigns. Skilled in inventory management and staff training, I successfully developed a rewards program that boosted repeat business significantly. Adept at multitasking and fostering a motivated team in a fast-paced environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
The Pet Stop
Dyersburg, TN
05.2006 - Current
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Managed inventory levels, implementing effective stock replenishment strategies to minimize shortages.
- Trained and mentored team members, fostering a knowledgeable and motivated workforce.
- Developed promotional campaigns to enhance sales and engage customers effectively.
- Implemented inventory management systems, improving accuracy in stock tracking and reporting.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Science -
Dyersburg State Community College
Dyersburg05-2020
High School Diploma -
Dyer County High School
Newbern, TN01-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory management
- POS systems
- Supply ordering
- Staff management
- Payroll management
- Bank deposit procedures
- Order management
- Opening and closing procedures
Certification
- Medical Billing and Coding, U.S. Career Institute - MARCH 2010
Timeline
Store Manager
The Pet Stop
05.2006 - Current
Associate of Science -
Dyersburg State Community College
High School Diploma -
Dyer County High School