Felisha Scott
Harper Woods,MI
Overview
13
13
years of professional experience
Work History
Housekeeping Aide
American House
2024.05 - Current
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
Housekeeper
Beaumont Hospital
2021.05 - 2024.04
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Cashier Lead
Hometown Market Place
2015.05 - 2019.03
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Prepared detailed reports on sales trends and cashier performance, aiding management in strategic decision-making processes.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
Cashier
Glorys Supermarket
2012.04 - 2014.11
- Customer service: Greet customers, answer questions, and resolve complaints
- Cash register operations: Operate the cash register accurately and efficiently, and ensure there's enough cash in the drawer
- Processing payments: Collect payment for items, process cash and card payments, and provide the correct change
- Bagging items: Bag purchases for customers
- Maintaining records: Count the register drawer at the end of each
Education
Associate Of Applied Arts -
Wayne County Community College
Detroit, MI05.2015
Redford High School
Detroit, MI05.2007
Skills
- Customer service-focused
- Laundry skills
- Bathroom cleaning
- Cleaning techniques
- Health and safety compliance
- Housekeeping
- Carpet cleaning
- Interior window washing
- Waste disposal
Timeline
Housekeeping Aide
American House
2024.05 - Current
Housekeeper
Beaumont Hospital
2021.05 - 2024.04
Cashier Lead
Hometown Market Place
2015.05 - 2019.03
Cashier
Glorys Supermarket
2012.04 - 2014.11
Associate Of Applied Arts -
Wayne County Community College
Redford High School