Felisha Williams
Live Oak,FL
Summary
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Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
1
1
year of professional experience
Work History
Job
Sutherland Global
Seabrook, New Hampshire
09.2019 - 04.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
GED -
Suwannee County Votech
Live Oak, FL05-2014
Skills
- Sales closing
- Complaint resolution
- Account updating
- Call logging
- Answering questions
- Sales expertise
- Problem-solving skills
- Logging call information
- Communicating with clients
- Customer account updates
- Professional phone voice
- Verbal and written communication
- Calm disposition
- Providing customer support
Timeline
Job
Sutherland Global
09.2019 - 04.2020
GED -
Suwannee County Votech