Felisha Williams
Fort Lauderdale
Summary
Accomplished team leader known for excellent customer service and motivating teams. Expertise in resolving customer service challenges while maintaining high standards of communication. Committed to enhancing team performance and delivering exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Team Leader
HoneyBaked Ham Company
Sunrise, FL
11.2010 - Current
- Started as a seasonal associate at the Ft Lauderdale store and worked my way to year round associate and then tp team leader.
- Led team in achieving operational efficiency and enhancing customer satisfaction.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader
HoneyBaked Ham Company
11.2010 - Current