Felishia Rubio
Las Vegas
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Store Consultant
Fedex Office
Las Vegas
07.2022 - Current
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Led district in customer satisfaction survey scores for the months October-December 2024
- Consulted with clients to identify project needs and develop tailored solutions.
- Managed multiple projects, ensuring timely execution and adherence to client specifications.
Senior Shift Leader/certified district trainor
Einstein Bagels
Las Vegas
02.2021 - 07.2022
- Trained all levels of employees from new hires to promoting employees for all positions in the restaurant (Cashier, Baker, GM) following company and state standards for food safety and customer service.
- Assisted GM on monitoring food inventory and usage to meet food cost expectations
- Evaluated training programs for effectiveness and recommended improvements as needed.
- Conducted on-site training sessions for employees at various locations across the district.
- Evaluated employee performance before and after trainings to measure effectiveness of programs.
- Provided ongoing coaching and feedback to ensure employees had a clear understanding of their roles and responsibilities.
- Reviewed resumes submitted by applicants interested in promoting.
- Maintained records of all training activities, including attendance rosters and course evaluations.
Pool attendant
Embassy suites by Hilton Mandalay beach resort
Oxnard
07.2020 - 09.2020
- Contact emergency medical personnel in case of serious injury
- Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment
- Inspect recreational facilities for cleanliness
- Scheduled all pool reservations, and adjusted to fit guest needs
- Followed and enforced all health and safety protocols during COVID-19 pandemic as they updated.
Housekeeping attendant
Embassy suites by Hilton Mandalay beach resort
Oxnard
11.2019 - 03.2020
- Cleaned guest rooms and common areas to maintain high cleanliness standards.
- Assisted in training new staff on housekeeping procedures and standards.
- Engaged with guests to address requests and improve their stay experience.
Night Auditor and Guest Service Agent
Homewood suites by Hilton
Oxnard
06.2017 - 12.2019
- Managed night audit processes and ensured accurate financial reporting.
- Maintained the integrity of hotel property through diligent security checks.
- Collaborated with housekeeping to maintain cleanliness standards in common areas.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Assistant General Manager
Round Table Pizza
Ventura
07.2016 - 06.2017
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Schedule staff hours based on given hourly matrix
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
Education
GED
Ventura, CASkills
- Customer relationship management
- Project management
- Employee training
- Team building
- Effective communication
- De-escalation techniques
- Critical thinking
Timeline
Store Consultant
Fedex Office
07.2022 - Current
Senior Shift Leader/certified district trainor
Einstein Bagels
02.2021 - 07.2022
Pool attendant
Embassy suites by Hilton Mandalay beach resort
07.2020 - 09.2020
Housekeeping attendant
Embassy suites by Hilton Mandalay beach resort
11.2019 - 03.2020
Night Auditor and Guest Service Agent
Homewood suites by Hilton
06.2017 - 12.2019
Assistant General Manager
Round Table Pizza
07.2016 - 06.2017
GED