Summary
Overview
Work History
Education
Skills
Timeline
Generic
Felisia Vasquez

Felisia Vasquez

Cedar Hill,TX

Summary

Qualified Property Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 8 years of insurance experience. Also, licensed All Lines adjuster in Texas and many other states.

Overview

25
25
years of professional experience

Work History

Water Claims Advocate

Lemonade Insurance
11.2021 - Current
  • Determine coverage and settle claims for Homeowner and Condo water losses while maintaining a high level of customer service, settle all aspects of the claim including dwelling, contents and ALE, review mitigation and pack out bills, identify subrogation opportunities.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Followed up with customers on unresolved issues.

Property Claims Representative

Esurance/Allstate Insurance
05.2017 - 11.2021
  • Determine coverage of loss for damages of all perils, write estimate for repairs of damages to the dwelling, explain coverage to insured and settle the claim with payout or
  • Denials, work with many vendors for contractors for water mitigation, repairs, emergency clean up and temporary housing, demonstrate great customer service, identify claims for referral to
  • SIU.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Rapid Response Licensed Adjuster

Esurance Insurance Company
10.2015 - 05.2017
  • Take incoming new auto losses, obtain fact of loss to determine liability, explanation of coverage, set up rental and inspections, identify higher level exposures and refer files for triage.

Loss Mitigation Representative

GM Financial - Americredit Financial Services
11.2005 - 10.2015
  • Call center environment (inbound/outbound calls), customer service, collections, contact with insurance companies for total loss on vehicles, informed gap companies of a total loss on vehicles, constant contact with body/repair shops, attorneys and customers for status updates.


Teller/Proof Operator

Bank Of America
01.2001 - 11.2005
  • Customer service, cash handled, cross-selling banking services
  • Processed financial transactions of deposits, payments, checks and withdrawals by encoding numerical data.
  • Operated proof machine to list, sort and prove credits, debits and deposits.
  • Detected out of balance transactions and followed implemented handling procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Customer service

Chase Bank Bank Teller
01.1999 - 01.2001
  • Cash handled, cross-selling banking services

Education

Associate of Applied Science - Business Administration

Dallas College
Dallas, TX

undefined

Duncanville High School
Duncanville, TX
1998

Skills

  • Claims Reviewing
  • Complex Claims
  • Settlement Determinations

Timeline

Water Claims Advocate

Lemonade Insurance
11.2021 - Current

Property Claims Representative

Esurance/Allstate Insurance
05.2017 - 11.2021

Rapid Response Licensed Adjuster

Esurance Insurance Company
10.2015 - 05.2017

Loss Mitigation Representative

GM Financial - Americredit Financial Services
11.2005 - 10.2015

Teller/Proof Operator

Bank Of America
01.2001 - 11.2005

Customer service

Chase Bank Bank Teller
01.1999 - 01.2001

Associate of Applied Science - Business Administration

Dallas College

undefined

Duncanville High School

Similar Profiles

CREATE PROFILE
Felisia Vasquez