Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Timeline
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Shikina Garvin

Shikina Garvin

Insurance Adjuster
Columbia,SC

Summary

Customer-oriented Property Claims Adjuster with proficiency in evaluating losses and interpreting federal regulations and laws. Adept at carefully reviewing claim information to avert fraudulent claims. Experience coordinating with other adjusters and professionals to assess damages. Detail-oriented Property Claims Adjuster with 3 years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Motivated Claims Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
3
3
Certifications

Work History

Claims Adj

Pilot Castastrophe
Mobile, AL
10.2022 - 03.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Prepared reports of findings of investigations using clear and concise written and verbal communication.
  • Exercised proper judgment and decision making to analyze over 60 claims per week.
  • Reviewed new files to determine current status of property claim and to develop plan of action to NY claims.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Organized, planned and documented materials for Property claims.
  • Worked catastrophe and daily claims.
  • Determined the scope of repairs and estimated the replacement cost of damage, as well as managed claim inventory.
  • Maintained and timely managed dairy and properly documented all claim activity to support the outcome of the claim file.
  • Prepared Xactimate diagrams of damaged areas, wrote estimates for repairs to issue payment.
  • Investigated, evaluated and settled claims, by applying technical knowledge and human relations skills to effect fair and prompt disposal of cases.
  • Communicated effectively with policyholders, public adjusers, and contractors.

Claims Adjuster

Creative Adjusting Team
Cedar Hill, TX
10.2021 - 03.2022
  • Prepared clear and concise written reports of findings of investigations.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Exercised proper judgment and decision making to analyze over 100 claims per week.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Used Xactimate and XactContents to compile estimates for personal property and structure damage.
  • Developed effective techniques to mitigate losses.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed new files to determine current status of property damage claim and to develop plan of action.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Negotiated claim settlements and recommended litigation when claims could not be settled.
  • Negotiated property settlement agreements to resolve disputes.
  • Examined claims forms and other records to determine insurance coverage.
  • Scoped and photographed properties for defects and damage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Claims Adjuster

Custard Insurance Adjuster
Peachtree Corners, GA
06.2021 - 10.2021
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared summaries of damage, payments, and policy coverage.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Evaluated and investigated over 100 auto claims in 3 months and decided whether insurer should pay claim.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Assessed complex claims and accurately determined value of damages.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Created detailed assessments of damages to property and vehicles.
  • Successfully negotiated settlements with claimants and insurers.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Analyzed complex data and prepared accurate and comprehensive reports for clients.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Negotiated with claimants to settle claims.
  • Evaluated and investigated over 200 auto claims in 2021 and decided whether insurer should pay claim.
  • Delivered services to customer locations within specific timeframes.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated leadership skills in managing projects from concept to completion.

Claims Adjuster

QA Claims
Armarillo, TX
03.2021 - 05.2021
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared reports of findings of investigations.
  • Exercised proper judgment and decision making to analyze over 120 claims per week.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Developed effective techniques to mitigate losses.
  • Scoped and photographed properties for defects and damage.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Reviewed new files to determine current status of property claim and to develop plan of action.
  • Organized, planned and documented materials for property claims.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Worked with public adjuster and contractor of behalf of the policyholder.
  • Maintained suspicious claims database and prepared reports for supervisors.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Investigated, evaluated and settled claims, by applying technical knowledge and human relations skills to effect fair and prompt disposal of cases.


Property Field Adjuster

Pilot Catastrophe
Mobile, AL
09.2020 - 12.2020
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Organized, planned and documented materials for Property claims.
  • Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
  • Documented all investigation activity and presented reports to management.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Xactimate.
  • Inspected property for physical damage.
  • Evaluated and settled claims on behalf of insurance companies.

Education

High School Diploma -

Aiken High School
Aiken, SC
08.1989 - 05.1991

Skills

Automobile claims specialist

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Software

Xactimate, Symbility

Certification

Sketching with USAA - 3 days

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sketching with USAA - 3 days

04-2023

Claims Adj

Pilot Castastrophe
10.2022 - 03.2023

Louisianan Citizens - 3 hours

09-2022

Claims Adjuster

Creative Adjusting Team
10.2021 - 03.2022

Claims Adjuster

Custard Insurance Adjuster
06.2021 - 10.2021

Claims Adjuster

QA Claims
03.2021 - 05.2021

Property Field Adjuster

Pilot Catastrophe
09.2020 - 12.2020

State Farm - 3 days

08-2020

High School Diploma -

Aiken High School
08.1989 - 05.1991

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Shikina GarvinInsurance Adjuster