Felix Aguilar Álvarez
Las Vegas,NV
Summary
Proven team leader and skilled housekeeper, excelled at Hampton Inn By Hilton by enhancing guest satisfaction and streamlining operations. Leveraged strong customer service and cleaning abilities to maintain high standards. Achieved significant sales increases at Frank & Fina’s Cocina through effective upselling. Expert in fostering teamwork and optimizing staff performance at SUBWAY®, ensuring a professional and organized environment.
Overview
5
5
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
08.2024 - Current
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Changed bed linens and collected soiled linens for cleaning.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Manager
SUBWAY®
08.2019 - 07.2024
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Frank & Fina’s Cocina
03.2021 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Ged -
Morrow High School
Irrigon, OR01.2019
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeper
Hampton Inn By Hilton
08.2024 - Current
Server
Frank & Fina’s Cocina
03.2021 - 06.2024
Manager
SUBWAY®
08.2019 - 07.2024
Ged -
Morrow High School
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