Felix Alvarez
Avondale,AZ
Summary
Dynamic Server Shift Leader with proven expertise in supervising teams, training new staff, and managing inventory. Committed to delivering exceptional customer service and driving operational efficiency. Skilled Network Technician with extensive experience in network troubleshooting, VPN configuration, and effective communication. Proven ability to analyze and resolve complex network issues, ensuring optimal performance and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Network Technician
Lumen Technologies
Goodyear, Arizona
05.2001 - Current
- Installed and configured network equipment to support strong performance.
- Monitored network systems for potential issues and resolved them promptly.
- Set up and installed network cabling infrastructure.
- Terminated Cat6 cable connectors and modular plugs.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Conducted troubleshooting to identify and resolve equipment failures or configuration issues, minimizing downtime.
- Resolved complex performance issues related to network configurations, applications, protocols.
- Configured and managed VPN connectivity and network performance tuning.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Trained team members and users on new technologies, facilitating smoother adoption and enhancing operational efficiency.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Supported the server team during peak hours to keep service running smoothly.
- Trained new employees on menu knowledge and customer service standard.
- Managed inventory and replenished supplies, ensuring timely support for kitchen operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Operated a bucket truck to perform overhead maintenance and repairs.
- Operated aerial lift equipment in a safe manner according to OSHA standards.
- Supported supervisor with specific tasks to enhance operational efficiency.
- Supported supervisor with specific tasks to enhance operational efficiency.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ06-1991
Clinical Psychology
Glendale Community College
Glendale, CASkills
- Network troubleshooting
- VPN configuration
- Network performance tuning
- Network monitoring
- Network installation
- LAN and WAN management
- LAN configuration
- IP addressing
- Network configuration
- Cable installation
- Cable termination
- Cabling infrastructure
- VoIP systems
- Switches and routers
- Troubleshooting Software
- Fault tracing
- Data backup
- System upgrades
- Employee training
- Team training
- Team leadership
- Task prioritization
- Conflict resolution
- Problem solving
- Cost savings
- Effective communication
- Excellent communication
- Problem-solving abilities
- Inventory management
- Troubleshooting Software
Timeline
Network Technician
Lumen Technologies
05.2001 - Current
High School Diploma -
Maryvale High School
Clinical Psychology
Glendale Community College