Felix Duarte
The Colony,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Customer Assistance Impounds Specialist
Toyota Financial Services
Plano, TX
07.2022 - Current
- Responsible for partnering with customers, repossession agents, tow yards and law enforcement to retain collateral to ensure Toyota does not loose the lien on these vehicles.
- Prioritizes accounts and assigns to the appropriate associates based on legal sale dates.
- Other job responsibilities include working Probate and SCRA accounts.
- Evaluates and negotiates impound fees within company and state guidelines while making the determination to recover or abandon a vehicle. Drafts legal documents if it is determined to recover the vehicle.
- Works with attorneys and investigators to enforce permitted rules and monitors trends on when they do not comply.
Late Stage Collections Representative
Toyota Financial Services
Chandler, AZ
04.2020 - 07.2022
- Responsible for managing a list of 140+ accounts that are in Late Stage collections while maintaining a 5 day follow up
- Worked with repossession agent on securing vehicles that are out for repossession
- Multitasks several systems while using skip tracing tools to maintain delinquencies
- Took inbound collections calls while analyzing account characteristics and negotiates with customer to make acceptable payment arrangements to bring their account current to mitigate losses.
Collections/Investigator
Ford Motor Credit Company
Mesa, AZ
01.2001 - 04.2020
- Collected on charge off and end of lease deficiency amounts
- Negotiated and set monthly payments or payoffs that worked for the customer within company guidelines
- Worked with several vendors that included repossession agents, dealerships and attorneys to resolve accounts.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ07-1997
Skills
- Ability to establish rapport and sympathize with others in a professional environment
- Excellent critical thinking and problem-solving skills in a fast-paced environment while maintaining and exceeding goals
- Reliable and self-motivated employee with excellent critical thinking and problem-solving skills
- Puts an emphasis on being vocal and infectiously enthusiastic while always striving to continually improve
- Capacity to multitask while operating several computer systems
Timeline
Customer Assistance Impounds Specialist
Toyota Financial Services
07.2022 - Current
Late Stage Collections Representative
Toyota Financial Services
04.2020 - 07.2022
Collections/Investigator
Ford Motor Credit Company
01.2001 - 04.2020
High School Diploma -
Gilbert High School
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