Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Felix Falu

Jackson,WY

Summary

Experienced professional in retail and food service industries with a track record of delivering exceptional customer service, managing inventory, and assisting customers in product selection. Possesses strong communication and interpersonal abilities, enabling effective multitasking in fast-paced environments. Demonstrates dedication to the food service industry by consistently providing excellent customer service and driving sales growth. Committed to maintaining a clean and safe work environment while efficiently handling multiple tasks to ensure customer satisfaction. Knowledgeable in food sanitation and safety, customer satisfaction, and telephone etiquette as a focused student. Aims to leverage skills to successfully contribute to your team. Recognized by peers for diligence and can be relied upon to help your team achieve its goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Produce Manager

Albertsons
09.2023 - Current
  • Purchased produce following guidelines of marketing plan.
  • Planned attractive produce displays, using color and texture to enhance.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.

Lead Barista

Target
04.2023 - Current
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Frozen Food Supervisor

Albertsons
09.2022 - 09.2023
  • Maximized team productivity by expertly delegating tasks to supporting roles.
  • Monitored food/product rotation for quality control.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Deli Associate

Albertsons
Jackson
09.2019 - 09.2022
  • Operated kitchen utensils and equipment with manual dexterity, speed, and accuracy
  • Took orders, answered questions, and performed suggestive selling
  • Developed relationships with customers to encourage repeat sales
  • Took inventory of deli items and restocked shelves when necessary
  • Understood and followed food safety procedures and requirements.

Stocker Associate

Walmart
Fajardo, P.R
02.2016 - 08.2019
  • Scanned carton labels and shelf stickers to reconcile items on hand with inventory records
  • Matched part numbers to inventory locations and transported products to correct warehouse locations
  • Checked shelf labels for each item for pricing accuracy
  • Sorted pallets and containers and transported items to sales floor for stocking
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.

Education

Bachelor Of Arts (B.A.) In Business Administration -

Grand Canyon University
Phoenix, AZ
03.2023

Skills

  • Machinery Upkeep
  • Safe Food Handling
  • Customer Engagement
  • Shrink Control
  • Product Merchandising
  • Hospitality and Accommodation
  • Inventory Rotation
  • Adaptability and Flexibility
  • Food Packaging and Labeling
  • Equipment Safety

Certification

SAGE Certification

References

References available upon request

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Produce Manager

Albertsons
09.2023 - Current

Lead Barista

Target
04.2023 - Current

Frozen Food Supervisor

Albertsons
09.2022 - 09.2023

Deli Associate

Albertsons
09.2019 - 09.2022

Stocker Associate

Walmart
02.2016 - 08.2019

Bachelor Of Arts (B.A.) In Business Administration -

Grand Canyon University
Felix Falu