Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Felix Fokum

Laurel,MD

Summary

IT professional with extensive experience in Azure cloud management and optimization at Social Impact. Demonstrated success in enhancing system performance and reducing costs through innovative solutions. Proficient in Windows and Linux environments, with strong problem-solving skills and a focus on compliance and security. Results-driven System Administrator with expertise in technical support and infrastructure planning.

Overview

13
13
years of professional experience

Work History

Sr System Administrator

Social Impact
Arlington, VA
10.2020 - 04.2025
  • Provisioned and configured Linux and windows virtual machines, as well as storage accounts, networking components, and other Azure resources in the Social Impact Azure cloud domain.
  • Set up and manage backup and recovery solutions to protect data and ensure business continuity in case of failures.
  • Monitor SI Azure services performance, identify bottlenecks, and optimize SI cloud system resource utilization to improve efficiency and reduce costs.
  • Implemented cost-effective solutions to manage Social Impact cloud spending through resource utilization optimization.
  • Implement recommended customs security policies in SI Azure domain using Microsoft defender for cloud services, as well as managed access controls, and ensuring compliance with organizational and regulatory requirements.
  • Investigate and resolve issues related to Azure services, networking, and security.
  • Utilize automation tools and scripting languages like Azure PowerShell and CLI utilities to streamline tasks and efficiently manage the Social Impact azure cloud environment.
  • Collaborate with Social Impact department teams to deliver and support Azure-based solutions with regards to applications development and deployments.
  • Frequently scans for latest Azure technologies, best practices, and security updates to implement on the Social Impact cloud environment.

IT Analyst

Social Impact
Arlington, VA
02.2018 - 10.2020
  • Provide Office 365, Azure and Adobe administration for the Social Impact environment.
  • Troubleshoot IT related issues including desktop, applications, and network related problems via an Autotask ticketing system.
  • Track and monitor third party software licenses and licensing keys within Social Impact for efficient management and assignment.
  • Plan, configure and deploy all refreshed laptops to Social Impact HQ users and COPs.
  • Work with BOSS director in identifying Third-party IT service providers to provide IT related service and support to social impact.
  • Provide IT recommendation to program assistance and managers when procuring laptops and other IT related assets for new projects and field office employees.
  • Provide IT guidance and recommendations for Social Impact field office in identifying and contracting IT service and support.
  • Plan and manage scale down office connectivity infrastructure including dismantling and packaging all office ethernet cable, phones and desktop accessories as well as working with third party cable providers in rewiring new office spaces.
  • Assist in deploying Pano Audio visual system for effective and efficient office meetings and conferences as well as managing and maintaining the system.
  • Configure and manage an integrated Mimecast email filtration utility with the Social Impact email exchange server for effective email security monitoring.

Desktop/System Admin

ICMA/Contact1
Washington, DC
09.2017 - 02.2018
  • Install configure and manage Barracuda Messaging Archiver (BMA) used as a mail archiving service for office 365.
  • Backup archived emails according to ICMA email retention policy in Barracuda Messaging Archiver.
  • Manage ICMA user computers, applications and network resources, using ADManager Plus.
  • Install and configure window 10 professional and ICMA baseline applications as part of onboarding routines for new ICMA employees.
  • Install and configure Microsoft SQL server on VMware running windows 2012.
  • Install and configure application software and related hardware (desktops, laptops, printers, scanners, drives, monitors, and audio-visual equipment) Work with hardware/software vendors with repairs/services/warranties.
  • Create and manage database objects, tables, views, indexes, constraints, user defined triggers, procedures, functions.
  • Build customizes reports using SSRS, Power BI, Tableau.
  • Create and manage databases.

SR Desktop Analyst/ Team Lead

Medstar/ TEKsystems Technology
Hanover, MD
10.2016 - 06.2017
  • Image desktop, laptops and workbook computers using customized windows script.
  • Install and configure Medstar baseline software applications on Desktops, laptops tablets and workbooks.
  • Install and configure HP printers to Medstar-affiliate hospitals.
  • Deploy refreshed desktops, laptops and workbooks computers to Medstar-affiliate hospitals.
  • Performed break fix issues on desktop, laptops, workbooks and printers for Medstar-affiliate hospitals
  • Coordinate daily desktop, printers and Center Connectivity Engines (CEs) deployment schedules.
  • Record and track asset tags for Medstar computers and electronic devices deployed at Medstar- affiliate hospitals using Microsoft Excel.
  • Perform quality checks on all imaged computers and assigned electronic devices to ensure they meet configuration specifications for deployment.
  • Install approved Medstar application on over 100 Apple MacBook for several Medstar-affiliate hospitals.
  • Troubleshoot break-fix related to MacBook laptops at users’ desks.
  • Provided Deskside break-fix support on HP and Dell computers running windows 7 and 10 to over 5000 Medstar Affiliate Hospital users.

Desktop/Server administrator

CareFirst /TEKsystems Technology
Hanover, MD
11.2014 - 09.2016
  • Track and monitor server system performance and activities using MMC
  • Perform and verify successful backup of AD files using windows backup.
  • Review audit applications, security, and systems logs for warnings and error messages involving applications, databases and unauthorized user activities.
  • Verify adequate disk spaces on server drives using disk management tool.
  • Research and provide solutions to CareFirst members, providers and brokers documented incidents.
  • Provide remote desktop support to CareFirst associates using Microsoft Lync.
  • Provide online phone support to more than 15000 CareFirst members, brokers, providers and employees
  • Reset CareFirst members, brokers, providers, and employee password accounts using Ebiz, client mainframe and facet tools.
  • Document and escalate CareFirst associates and contractor incidents using the OneStop ticketing tool.
  • Delete and create CareFirst members accounts using ebiz tool.
  • Authenticate members, providers and employers using active directory.
  • Assist in updating knowledgebase with new troubleshooting SOPs for most member incidents.
  • Installed and configure Mac OS X on Apple iMacs desktops and MacBook for over 300 CareFirst power users’ employees.
  • Provide some deskside troubleshooting on apple iMacs and MacBook computers running OS X, for CareFirst associates.
  • Provide deskside support on HP desktop and laptops running windows 7 and 10 for over 3000 CareFirst associates.

IT Desktop Technician

NIH/Alta IT Services
Rockville, MD
07.2014 - 10.2014
  • Image desktop and laptop computers with windows 7 using Big Fix tool.
  • Manually Migrate user’s profile from old computers to new computers.
  • Encrypt HP desktop and Panasonic laptop drives using BitLocker utility.
  • Install and configure proprietary applications to NIH employees.
  • Remove retired computer resources from NIH domain.

Desktop Amin/ Team Lead

HHS- ITIO/ Cybercore Technologies
Elkridge, MD
06.2013 - 04.2014
  • Participate in daily Tag up meetings with windows migration project management team.
  • Provide daily quality control report to windows migration project management team.
  • Prepare migration depot kit for site deployment.
  • Generate, update and close break- fix tickets using remedy.
  • Assign migration quality checks tasks to technicians.
  • Perform level 1 and 11 technical support to HHS employees per service level agreement (SLA).
  • Image user laptops and desktop computers using HHS-ITIO baseline image.
  • Verify, add and delete laptops and desktop computers to Network Access Control.
  • Add laptops and desktop computers to domain.
  • Install approved applications on HHS-ITIO employees’ laptop and desktop computers.
  • Back up profile on external drivers.
  • Troubleshoot HP and Dell computers, running windows 7 Operating systems for over 2500 HHS employees.
  • Provide phone guidance to HHS employees on password login issues as well as document search and printing issues.

IT Quality Control Team Lead

Quadrant Inc/ Evolver
Herndon, VA
10.2012 - 11.2012
  • Supervise a team of technicians in deploying over 10,000 desktops and laptops to United States Patent and Trademark Office (USPTO) employees.
  • Verify all desktop and laptop computers are based-lined according to USPTO approved specification.
  • Verify user data migration from either Windows XP to Win 7 or Window 7 to Window 7 on all Desktop and laptop is done correctly.
  • Verify and perform user data backup after all data migration and deployment is complete using the AVAMAR backup utility.
  • Collect and inspect all technician work order reports for accuracy, escalate data migration and deployment issues to project team lead.
  • Submit daily deployment report to project manager.
  • Ensure Universal Laptops (UL) and Universal Desktop deployment for USPTO employees and contractors meet standard installation procedures.
  • Install and troubleshoot USPTO approved applications on USPTO employees and contractors’ desktops and laptops.
  • Verify and perform data migration and configuration on new UL deployment or swaps for USPTO employees.
  • Perform remote troubleshooting of computer hardware and software related issues to USPTO employees after new UL deployment swaps using Microsoft Lync.
  • Provided phone service to over 1000 users troubleshooting PC and applications issues.
  • Resolve over 15 tickets daily using Service and Request Tracking System Software.
  • Provided deskside break-fix support on HP computers running windows 7 operating systems for over 1000 USPTO employees.

Education

MSc - Computer Information Technology

University of Maryland University College
Adelphi, MD
01.2010

BBA - Computer Information System

University of the District of Columbia
Washington, DC
01.2004

Skills

  • Operating Systems: Windows 7, Windows 81, Windows 10, Windows Server 2012, Macintosh OS X, Linux
  • Cloud Systems: Microsoft Azure, AWS, Office 365 Online, SharePoint Online, Defender for cloud, Microsoft Purview, Intune, Autopilot
  • Software Applications: MS Office Suite (2007- 2019); Microsoft Office 365, Power BI, Power Automate, Norton Ghost, Crystal Report, servicenow, Oracle Suites application, SQL Navigator, TCP/IP; DHCP; DNS; NAC; Active Directory; SharePoint
  • Hardware: HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP, Canon, and Lexmark printers; general computer builds and repairs; hardware installations and swaps; general networking experience (running cables, troubleshooting connections, activating ports)

Accomplishments

  • Timely completion of the 2023 Social Impact Laptop refresh
  • Effective execution and completion of Social Impact Cloud infrastructure IT fitness project within budget.

References

References available upon request.

Timeline

Sr System Administrator

Social Impact
10.2020 - 04.2025

IT Analyst

Social Impact
02.2018 - 10.2020

Desktop/System Admin

ICMA/Contact1
09.2017 - 02.2018

SR Desktop Analyst/ Team Lead

Medstar/ TEKsystems Technology
10.2016 - 06.2017

Desktop/Server administrator

CareFirst /TEKsystems Technology
11.2014 - 09.2016

IT Desktop Technician

NIH/Alta IT Services
07.2014 - 10.2014

Desktop Amin/ Team Lead

HHS- ITIO/ Cybercore Technologies
06.2013 - 04.2014

IT Quality Control Team Lead

Quadrant Inc/ Evolver
10.2012 - 11.2012

MSc - Computer Information Technology

University of Maryland University College

BBA - Computer Information System

University of the District of Columbia

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