Felix Garcia Tirado
New York,NY
Summary
Dynamic professional with expertise in clear communication, customer service, and process improvement. Proven ability to train and mentor staff while resolving service issues effectively.
Overview
8
8
years of professional experience
Work History
Head Waiter
Au Za'atar
New York, New York
2023.10 - 2025.11
- Supervised dining room operations and ensured smooth service flow.
- Trained and mentored junior waitstaff on menu knowledge and customer service.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed guest reservations and seating arrangements to optimize capacity.
- Handled guest inquiries and resolved service issues promptly and professionally.
Bartender
Red Hook Lobster Pound
New York, New York
2023.02 - 2023.10
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area during service shifts.
- Provided exceptional customer service by engaging patrons and responding to requests.
- Managed cash handling, including processing payments and balancing cash drawers.
- Enforced responsible alcohol service policies to promote a safe environment for guests.
- Performed opening and closing duties, including restocking supplies.
COVID-19 Contact Tracer
Apex Systems
New York, New York
2020.05 - 2022.04
- Conducted interviews to gather information from individuals about COVID-19 exposure.
- Maintained detailed records of contact tracing activities and case information.
- Communicated effectively with individuals to provide guidance on self-isolation procedures.
- Collaborated with public health officials to ensure accurate data reporting and tracking.
Customer Service Representative
Conduent
New York, New York
2018.02 - 2020.03
- Assisted customers with inquiries and provided prompt resolutions.
- Handled customer complaints with professionalism and empathy.
- Utilized CRM software to track and manage customer interactions.
- Trained new staff on best practices for customer service excellence.
Education
Certificate - Introduction To Psychology
Yale University
New Haven, CT2025-09
Certificate - Technical Support Fundamentals
Coursera
New York, NY2022-10
BBA - Accounting
Univesitad Interamericana
San Juan, PRSkills
- Customer service
- Conflict resolution
- POS system operation
- Service prioritization
- Technical support
- Project management
- Patient assessments
- Attention to detail
- Tactful and diplomatic
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Head Waiter
Au Za'atar
2023.10 - 2025.11
Bartender
Red Hook Lobster Pound
2023.02 - 2023.10
COVID-19 Contact Tracer
Apex Systems
2020.05 - 2022.04
Customer Service Representative
Conduent
2018.02 - 2020.03
Certificate - Introduction To Psychology
Yale University
Certificate - Technical Support Fundamentals
Coursera
BBA - Accounting
Univesitad Interamericana