Summary
Overview
Work History
Education
Skills
LANGUAGES
AWARDS
Timeline
Generic

Felix Goldberg

Lawrence,Ks

Summary

Conducted thorough customer service analysis to enhance satisfaction levels, resulting in consistent five-star recognition.

Overview

8
8
years of professional experience

Work History

Internal Support Group CSR

Maximus Federal
Lawrence
06.2022 - Current
  • Resolved customer inquiries and issues efficiently using CRM software.
  • Provided training and mentorship to new customer service representatives.
  • Streamlined communication processes to enhance team collaboration.
  • Implemented feedback mechanisms to improve customer satisfaction scores.
  • Improved performance feedback via communications from other CSRs.

Team member

Fatshack
Lawrence
12.2021 - 03.2022
  • I was able to perform front of house services in an intense and time sensitive environment. This position had me using skills such as sensitive hearing, quick thinking and fast moving. I’m incredibly skilled in speaking with customers from this.

Team member

Ku Dining
Ku campus
08.2019 - 12.2019
  • I worked front of house taking orders and doing meal prep, Most of my job consisted of working with customers in many ways.

Team Lead

K9 Connection
Culver city
08.2018 - 03.2019
  • I worked with other leaders to help alternative school students train shelter dogs in order for the dogs to be adopted.

Education

Degree in progress - Social Welfare

University Of Kansas
Lawrence, ks
07.2026

High School Degree - undefined

Culver Park High School
Culver City, Ca
05.2020

Skills

  • Communication skills both digitally and in person
  • Computer skills both with typing and programs
  • Time management abilities for both self and others
  • Fast learner when presented with new or challenging information

LANGUAGES

English
Intermediate French

AWARDS

Class valedictorian, High School - School Board Representative

Timeline

Internal Support Group CSR

Maximus Federal
06.2022 - Current

Team member

Fatshack
12.2021 - 03.2022

Team member

Ku Dining
08.2019 - 12.2019

Team Lead

K9 Connection
08.2018 - 03.2019

High School Degree - undefined

Culver Park High School

Degree in progress - Social Welfare

University Of Kansas