Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Claxton

Crossville,TN

Summary

Dynamic customer service professional with a proven track record at Maximus, excelling in problem-solving and team collaboration. Recognized for enhancing customer satisfaction through innovative solutions and effective communication. Skilled in project management and data entry, consistently achieving service goals while fostering a productive work environment.

Overview

15
15
years of professional experience

Work History

Internal Support Group/Lead CSR

Maximus
London, KY
03.2021 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.

Operator

ABC Automotive
London, KY
06.2020 - 11.2020
  • Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
  • Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Inspected finished products to verify conformity to quality standards.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Maintained production and quality documentation.
  • Learned and followed safety and emergency procedures.
  • Checked control panel and gauges during equipment operation.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Met or exceeded target for on-time customer shipments.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.

Driver/Merchandiser

Coca-Cola
Somerset, KY
07.2019 - 11.2019
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Managed time efficiently when making multiple stops along designated routes.
  • Assisted with loading and unloading freight when necessary.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delivered packages to customers in a timely and efficient manner.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Verified the contents of inventory loads against shipping papers.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Adhered to company policies and procedures related to safety and security standards.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Secured merchandise, avoiding damage during transportation.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Built product displays and placed appropriate signage for merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Over the Road Truck Driver

Swift Transportation
Phoenix, AZ
01.2019 - 06.2019
  • Followed all applicable state and federal laws while driving long distances.
  • Communicated professionally with customers regarding deliveries, pickups, and other related matters.
  • Ensured that cargo was properly loaded and distributed in order to maintain proper balance of weight in truck bed.
  • Delivered goods safely and efficiently according to delivery schedule.
  • Planned routes using GPS systems or maps for efficient navigation during long-distance hauls.
  • Participated in regular safety meetings conducted by employer or regulatory agencies.
  • Reported any mechanical problems or vehicle damage to supervisor immediately.
  • Maintained communication with dispatch personnel regarding delivery updates and arrival times.
  • Recorded delivery information such as time of delivery, product type, condition of merchandise.
  • Managed paperwork related to shipments such as manifests and bills of lading.
  • Verified the accuracy of shipping documents for each load.
  • Loaded, secured, and unloaded cargo on trucks according to company policies.
  • Stayed up-to-date with changes in DOT regulations concerning hours of service compliance.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Fulfilled back haul orders and spotted trailers in loading yard.

Small Engine Technician

Calvin Small Engine's
Williamsburg, KY
06.2010 - 12.2018
  • Installed accessories such as mufflers, exhaust systems, and fuel tanks onto small engines.
  • Inspected and diagnosed malfunctions in small engines using diagnostic equipment.
  • Assembled newly repaired or rebuilt small engines according to specifications.
  • Maintained accurate records of all work performed on customer's vehicles.
  • Repaired and replaced defective parts on small engines, such as carburetors, spark plugs, pistons, valves, and gaskets.
  • Tested engine performance to ensure efficient operation.
  • Cleaned and lubricated engine components to maintain proper function.
  • Checked fuel systems for leaks or blockages and made repairs as necessary.
  • Followed manufacturer's instructions when performing repairs or maintenance.
  • Dismantled malfunctioning small engines for repair or replacement of parts.
  • Replaced worn out parts with new ones according to manufacturer's guidelines.
  • Provided technical advice to customers regarding the care and use of their small engines.
  • Operated various hand tools safely during the course of repairs.
  • Ensured that all safety regulations were followed while working on engines.
  • Performed routine maintenance tasks such as oil changes, filter replacements, and belt adjustments.
  • Documented work performed on each piece of machinery to back up customer invoices.
  • Used chemicals and high-pressure water systems to clean engines and equipment after repairs.
  • Kept workshop and bench area tidy and clean.
  • Kept tools clean, sharpened, maintained and put away after job tasks to keep shop in good working order.
  • Repaired wide variety of small engine machinery by restoring transmissions, carburetors, differentials, fuel pumps, distributors, starters, valves and various systems.

Education

Certificate of Technical Studies - Small Engine Technology

Morehead State University
West Liberty, KY
08-2017

GED -

Morehead State University
West Liberty, KY
12-2008

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Project management
  • Time management
  • Conflict resolution
  • Data entry
  • Call center operations

References

References available upon request.

Timeline

Internal Support Group/Lead CSR

Maximus
03.2021 - Current

Operator

ABC Automotive
06.2020 - 11.2020

Driver/Merchandiser

Coca-Cola
07.2019 - 11.2019

Over the Road Truck Driver

Swift Transportation
01.2019 - 06.2019

Small Engine Technician

Calvin Small Engine's
06.2010 - 12.2018

Certificate of Technical Studies - Small Engine Technology

Morehead State University

GED -

Morehead State University

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Kevin Claxton