Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Felix Gomez

Fort Worth,Texas

Summary

Creative individual with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Polite and attentive professional offering excellent customer service, organization and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Armed Security Officer

Sundance Square
Fort Worth, TX
06.2023 - Current
  • Level 3 and 4 security licensed.
  • Conduct bike patrols within campus boundaries
  • Attended to emergency calls from diverse local restaurant and retail establishments
  • Proficient in utilizing medical bag during emergency responses
  • Obtained certification in CPR
  • Successfully trained and mentored new recruits as a Field Training Officer
  • Monitored and operated command center
  • Utilized body camera to monitor contractors and reported detailed analysis of work executed.
  • Actively coordinated with emergency response services to respond promptly and effectively in various situations
  • Received professional training in handling firearms
  • Certified taser user
  • Experienced in scenario and active shooter training
  • Applied acquired deescalation training skills to resolve conflicts effectively
  • Enhanced customer service skills and improved overall satisfaction through effective communication and problem-solving.

Warehouse Worker

TTI
Fort Worth, TX
02.2021 - 06.2023
  • Skilled in utilizing picking and packing systems
  • Conducted quality checks on products.
  • Operated a carousel station for 8-hour shifts
  • Proficient in lifting and carrying 50 lbs or more
  • Knowledgeable in the effective use of scales for precise weight measurements and item counting
  • Identified needs of customers promptly and efficiently.

Water Meter Reader

Bermex
Fort Worth, TX
02.2020 - 01.2021
  • Performed water meter readings and input data into smartphone for accurate record keeping
  • Operated company vehicle efficiently and effectively
  • Walked an average of x miles daily wearing work boots.

Quality/Inventory Specialist

Medtronic
Fort Worth, TX
06.2019 - 02.2020
  • Maintained high standards for medical product quality
  • Maintained consistent inventory levels of medical products
  • Collaborated with SAP system to optimize efficiency and streamline processes
  • Distribution of medical products for assembly

Repair Technician

RECARO
Fort Worth, TX
05.2017 - 06.2019
  • Performed repairs, overhauled and modified commercial airline passenger seats and related components in accordance with FAA guidelines.
  • Completed repairs, servicing, and modifications for Recaro seats and seat components, irrespective of complexity. Conducted testing and installed electrical components including harnesses and IFE systems for seats and various other components.
  • Train new Repair Station Technicians (incl
  • Temporary staff) in every area including documentation and explanation of FAA rules and regulations
  • Evaluate, report, and document any possible issues or damages on the received parts and repair based on documentation provided by RECARO (such as CMM, SB, TR) and/or customer
  • Assist the shop lead and management team in shop improvements and lean (5s) activities
  • Trained new employees in all shop areas and components
  • Read, interpret, and analyze various types of documents including regulations, manuals, policies, procedures, databases, and presentations
  • Ability to write reports and correspondence at a high level.

Quality/Inventory Specialist

Amazon
Fort Worth, TX
01.2016 - 05.2017
  • Verified item quantities to ensure accuracy of customer orders
  • Ensured customer items met quality standards for packaging and delivery.

Front Counter Team Member

Chick-fil-A
Fort Worth, TX
04.2013 - 12.2015
  • Successfully obtained food handler's certification
  • Managed and oversaw currency handling and exchange processes
  • Processed customer orders accurately and efficiently
  • Worked in the kitchen.
  • Prepared food
  • Handled sharp objects and tools used for food preparation.

Education

High School Diploma -

R.L. Paschal High School
Fort Worth, TX
06-2015

Skills

  • Microsoft Office
  • Bilingual: English/Spanish
  • Organized
  • Team player
  • Fast learner
  • Proficient in time management
  • Efficient in problem-solving
  • Demonstrated leadership
  • Proficient in customer service

Certification

  • CPR Certified
  • Level 3 and 4 security under DPS
  • Taser certified
  • Fire arm certified
  • Cherry Picker licensed

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Enjoy pick up basketball and soccer
  • Cinephile
  • Family-oriented
  • Explore cultures and cuisines

Timeline

Armed Security Officer

Sundance Square
06.2023 - Current

Warehouse Worker

TTI
02.2021 - 06.2023

Water Meter Reader

Bermex
02.2020 - 01.2021

Quality/Inventory Specialist

Medtronic
06.2019 - 02.2020

Repair Technician

RECARO
05.2017 - 06.2019

Quality/Inventory Specialist

Amazon
01.2016 - 05.2017

Front Counter Team Member

Chick-fil-A
04.2013 - 12.2015

High School Diploma -

R.L. Paschal High School

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