Imani Kates
Chicago,IL
Summary
Dedicated and dependable customer service professional with 5+ years of experience in security, property management. Proven ability to manage responsibilities independently, communicate effectively, and maintain organized operations in fast-paced environments. Known for strong work ethic, attention to detail, and delivering excellent service to clients and residents.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Armed Security Officer
Kates Detective & Security Agency
Chicago, IL
08.2020 - Current
- Monitor residential properties through patrols and surveillance systems
- Control access to buildings and verify identification for residents and visitors
- Maintain detailed reports of daily activity, incidents, and property conditions
- Respond to tenant concerns and provide professional customer service
- Manage package intake and distribution while keeping accurate records
- Perform administrative tasks including logging information and organizing paper
Leasing Consultant
Midway Capital Management
Chicago, IL
08.2020 - 12.2021
- Assisted prospective residents with leasing inquiries and property tours
- Processed applications, payments, and lease agreements accurately
- Managed phone calls, emails, and scheduling appointments
- Maintained resident records using property management software
- Coordinated with maintenance teams to ensure unit readiness
- Tracked unit availability and updated listings to attract new tenants
Sandwich Maker
Wendy's
Chicago, IL
01.2019 - 08.2020
- Prepare sandwiches, ensure that food safety standards are met, collect payments from customers, maintain cleanliness of working area, portion food items, and maintain stocks.
McDonalds Crew Member
Casper Company
Tampa, FL
02.2016 - 10.2017
- Stock ingredients, received and process telephone orders, manage inventory, maintain cleanliness of equipment and work area.
Park Attendant
Busch Gardens Tampa Bay
Tampa, FL
06.2015 - 02.2016
- Stock ingredients, received and process telephone orders, manage inventory, maintain cleanliness of equipment and work area.
Education
High school diploma - Social Work
Thomas Jefferson High School
Tampa, FL06.2015
Skills
Phone call management
Client interaction via phone calls
Organizational skills
Office experience
Medical terminology
Security
Patient care
Customer service
Team management
Microsoft Powerpoint
Dispatching
Training & development
Retail sales
Attention to detail
Outdoor work
Retail
Customer support
Customer Service
Communication skills
Cashier
Medical records
Medication administration
Guest services
Driving
Guest Services
Direct support
Relationship management
Microsoft Outlook
Appointment scheduling
Phone communication
Computer skills
Customer retention
Medical office experience
Administrative experience
Customer support experience within hospitality industry
Intake
Customer inquiry handling
Phone triage
Cash register
Individual consumer customer service
Customer relationship building
Phone etiquette
Typing
Sales
Microsoft Word
Customer communication
Computer literacy
Microsoft Office
Phlebotomy
Certification
- PERC Card August 2020 to January 2027
- Driver's License
- BLS Certification
- RMA
- CPR Certification
- Guard Card
Languages
Bilingual
Additional Information
Authorized to work in the US for any employer
Timeline
Armed Security Officer
Kates Detective & Security Agency
08.2020 - Current
Leasing Consultant
Midway Capital Management
08.2020 - 12.2021
Sandwich Maker
Wendy's
01.2019 - 08.2020
McDonalds Crew Member
Casper Company
02.2016 - 10.2017
Park Attendant
Busch Gardens Tampa Bay
06.2015 - 02.2016
High school diploma - Social Work
Thomas Jefferson High School