Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felix Gutierrez II

Livonia

Summary

Highly organized professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.

Overview

20
20
years of professional experience

Work History

Senior Project Manager

Kentucky Trailer Specialty Vehicles
05.2025 - Current
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

Customer Service & Warranty Manager

Kentucky Trailer Specialty Vehicles
01.2017 - 05.2025
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty and aftermarket support departments, ensuring cost-effective allocation of resources, while generating profitable margins for aftermarket services.
  • Provided exceptional technical support services, troubleshooting complex issues via remote and onsite diagnosis/resolution to ensure total customer satisfaction and confidence.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Quality Assurance and Warranty Manager

Kentucky Trailer Specialty Vehicles
01.2011 - 01.2017
  • Created and maintained quality management systems to align with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Implemented new quality assurance and customer service standards.
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.

Quality Assurance and Customer Service Manager

Calutech Mobile Solutions, Inc.
01.2006 - 11.2010
  • Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Education

Bachelor of Science - Business Management

Indiana Wesleyan University
Marion, IN
03-2019

Associate of Arts - Computer Graphics

International Academy of Design And Technology
Chicago, IL
02-2000

Skills

  • Strong project coordination
  • Excellent client engagement strategies
  • Effective communication skills
  • Proficient time management

Timeline

Senior Project Manager

Kentucky Trailer Specialty Vehicles
05.2025 - Current

Customer Service & Warranty Manager

Kentucky Trailer Specialty Vehicles
01.2017 - 05.2025

Quality Assurance and Warranty Manager

Kentucky Trailer Specialty Vehicles
01.2011 - 01.2017

Quality Assurance and Customer Service Manager

Calutech Mobile Solutions, Inc.
01.2006 - 11.2010

Bachelor of Science - Business Management

Indiana Wesleyan University

Associate of Arts - Computer Graphics

International Academy of Design And Technology

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