Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Felix Guzman

Lugoff,SC

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

7
7
years of professional experience

Work History

Customer Engineer Tier 2

NCR
06.2021 - Current
  • Explained complex technology-related issues in understandable terms to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Project Engineer

Core Technologies Solutions LLC
01.2019 - 06.2021
  • Maintained records for each project and engineering discipline.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Identified technical risks within managed projects.

NOC Analyst

Core Technologies Solutions LLC
08.2016 - 01.2019
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Skilled at working independently and collaboratively in team environment.

Education

Associate of Applied Science - Network And System Administration

Midlands Technical College
West Columbia, SC
12.2024

Certificate - Computer And Networking

Lincoln Technical Institute - Edison
Iselin, NJ
11.2016

Skills

  • Customer Inquiries
  • Component Replacements
  • Customer Support
  • Technical Support
  • Network Configuration
  • Wide Area Network (WAN)
  • Hardware Replacement
  • Virtual Local Area Networks
  • Network Hardware and Software Maintenance
  • Repair Work
  • Equipment Installation
  • Device Configuration
  • Installing New Hardware
  • Install Software
  • Documentation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Engineer Tier 2

NCR
06.2021 - Current

Project Engineer

Core Technologies Solutions LLC
01.2019 - 06.2021

NOC Analyst

Core Technologies Solutions LLC
08.2016 - 01.2019

Associate of Applied Science - Network And System Administration

Midlands Technical College

Certificate - Computer And Networking

Lincoln Technical Institute - Edison

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