Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Felix Guzman

Felix Guzman

Sales
El Portal,FL

Summary

Dedicated licensed massage therapist with expertise in customer relationship management, effective communication, and client retention strategies. Committed to enhancing client satisfaction through tailored massage techniques and professional service.

Overview

27
27
years of professional experience

Work History

Licensed Massage Therapist

MuscleTech Bodywork
El Portal, FL
11.2017 - Current

To relieve tension, stress and muscle soreness. Tailored to men's physical conditions and athlete’s individual needs.

Elevating the standard of massage excellence.

By including the following modalities in all sessions,

Thai stretches,

Various Swedish modalities,

Vibrational myofascial loosening,

Deep tissue percussion.

Hot stone,

Mark-Free Neuromuscular Cupping,

Assisted Stretch,

Neck tension release,

HotTowel,

And a mini gong sound bath.

Customer Service Representative

JetBlue
Fort Lauderdale, Florida
01.2009 - 12.2011
  • Assisted customers with flight bookings and travel inquiries.
  • Resolved customer complaints and provided effective solutions.
  • Managed ticket changes and cancellations efficiently for travelers.
  • Utilized reservation systems to process transactions promptly.
  • Maintained thorough knowledge of airline routes and schedules.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Real Estate Agent

Majestic Properties
Miami, Florida
02.1999 - 01.2008
  • Facilitated property showings and open houses for potential buyers.
  • Developed marketing strategies to promote listings and enhance visibility.
  • Negotiated contracts and agreements between buyers and sellers effectively.
  • Conducted market analysis to determine property values and trends.
  • Advised clients on financing options and mortgage processes.
  • Coordinated with inspectors, appraisers, and title companies during transactions.
  • Maintained strong relationships with clients through exceptional communication.
  • Managed administrative tasks, including paperwork and record-keeping for transactions.
  • Maintained updated knowledge of local real estate markets.
  • Responded promptly to client inquiries via phone or email.
  • Managed real estate transactions from initiation to closing.
  • Coordinated appointments to show homes to prospective buyers.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Created detailed property descriptions for use in marketing material.
  • Researched current listings available in the area using multiple online resources.
  • Participated in community outreach programs to promote services offered by the company.
  • Attended industry events such as conventions and seminars.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Increased personal revenue by completing multiple home and property sales.
  • Scheduled and attended weekly appointments with clients.
  • Advised clients on market conditions, prices, mortgages, and legal requirements.

Education

Associate of Science - Physical And Natural Sciences

La Antorcha , Dominican Republic
05-1984

Some College (No Degree) - Law

Universidad Ibero Americana "UNIBE", Santo Domingo Dominican Republic

Skills

  • Sports massage
  • Hydrotherapy techniques
  • Hot stone massage

Languages

English
Native language
Spanish
Native/ Bilingual
A1

References

References available upon request.

Timeline

Licensed Massage Therapist - MuscleTech Bodywork
11.2017 - Current
Customer Service Representative - JetBlue
01.2009 - 12.2011
Real Estate Agent - Majestic Properties
02.1999 - 01.2008
La Antorcha - Associate of Science, Physical And Natural Sciences
Universidad Ibero Americana "UNIBE" - Some College (No Degree), Law
Felix GuzmanSales