Felix Justiniano
Chicago,IL
Summary
Dedicated Social Worker offering 1 years of counseling and crisis intervention expertise. Offering comprehensive background in social services and visitation specialist, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DCFS Visitation Specialist
Transit For You
08.2022 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Concierge
Aberdeen Development
02.2018 - 08.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
Security
Aberdeen Development
04.2014 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
Roberto Clemente
Chicago, IL01.2005
Skills
- Team Meetings
- Child Safety
- Family Assessments
- Documenting Sessions
- Dedicated Support
- Prepare Reports
- Corrective Actions
- Maintain Case Files
- Case History Compilation
- Case Notes
- Youth Engagement
- Child Supervision
- Monitoring Visits
- Safety and Risk Assessments
- Incident Reports
Certification
- Certified DCFS Visitation Specialist, Transit for you - August 2022 - Present.
Languages
Spanish
Native or Bilingual
Timeline
DCFS Visitation Specialist
Transit For You
08.2022 - Current
Concierge
Aberdeen Development
02.2018 - 08.2022
Security
Aberdeen Development
04.2014 - 01.2018
High School Diploma -
Roberto Clemente
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